Jaylen Ferguson
Sicklerville,New Jersey
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in customer engagement and teamwork. Proven ability to handle cash transactions accurately while maintaining a clean and organized environment. Recognized for building strong relationships and effectively resolving issues, ensuring high customer satisfaction and loyalty. Forklift certified, demonstrating versatility and safety in operations.
Overview
17
17
years of professional experience
Work History
Ice Cream Server
Gods Favor Ice Cream
07.2009 - Current
- Prepared and served ice cream products to customers efficiently.
- Assisted in maintaining cleanliness of serving area and equipment.
- Handled customer inquiries and provided product recommendations.
- Learned proper food handling and safety protocols consistently.
- Operated cash register, processing transactions accurately.
- Greeted incoming customers and provided reliable, friendly customer service.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash drawer to facilitate customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- This is a family business that I’ve worked at on and off again throughout my life for months at a time.
Forklift Operator
Holt Logistics
10.2024 - 08.2025
- Operated forklifts to transport materials efficiently within warehouse environments.
- Conducted daily safety inspections on equipment to ensure compliance with operational standards.
- Loaded and unloaded shipments, verifying accuracy against shipping documents.
- Maintained organized inventory storage, optimizing space for improved accessibility.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Implemented best practices for material handling, reducing damage to products during transit.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Streamlined order processing by accurately updating inventory management software.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Streamlined inventory management by accurately logging movements of goods.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Increased storage efficiency with strategic pallet stacking and goods placement.
Customer Service Associate
Wawa
04.2021 - 10.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the store to enhance shopping experience.
- Operated point-of-sale system efficiently to process transactions accurately.
- Collaborated with team members to ensure timely restocking of merchandise.
- Performed primarily during night shifts with occasional day shifts.
- Dispensed fuel efficiently during scheduled work shifts.
- Handled store assignments swiftly and with attention to detail.
- Assisted in training new associates on customer service protocols and procedures.
- Utilized problem-solving skills to manage customer complaints effectively.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree -
Pennco Tech Trade School
Blackwood, NJHigh School Diploma -
Timber Creek Regional High School
Erial, NJ06.2020
Skills
Customer engagement
Timeline
Forklift Operator
Holt Logistics
10.2024 - 08.2025
Customer Service Associate
Wawa
04.2021 - 10.2024
Ice Cream Server
Gods Favor Ice Cream
07.2009 - Current
No Degree -
Pennco Tech Trade School
High School Diploma -
Timber Creek Regional High School