Jaylen Gatlin
Starkville,MS
Summary
Dynamic and growth-focused professional with a proven track record at Classic Cuts, adept in precision haircutting and team collaboration. Excelled in enhancing client satisfaction and salon efficiency through innovative marketing and high sanitation standards. Skilled in beard trimming and fostering positive client relationships, leading to increased retention and revenue growth.
Overview
5
5
years of professional experience
Work History
Professional Barber
Classic Cuts
12.2023 - Current
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Stayed up-to-date on industry best practices through regular attendance at trade shows, seminars, workshops, webinars, and other educational events relevant to the barber profession.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Offered expert advice on hair maintenance routines and product usage, empowering clients to achieve desired looks at home between appointments.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
- Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
Tax Preparer
Golden Triangle Tax and Accounting Service
12.2019 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Researched complex tax issues utilizing online resources and professional tax software.
Service Line Manager
Firehouse Sub
04.2022 - 04.2024
- Reduced operational costs by optimizing resource allocation and identifying areas for improvement.
- Coordinated efforts between sales, operations, finance, marketing, and other departments to maximize revenue potential across all aspects of the business unit''s activities.
- Increased employee engagement by creating opportunities for professional growth and recognition programs celebrating team successes.
- Enhanced customer satisfaction through timely resolution of service issues and proactive communication.
- Improved service line efficiency by streamlining processes and implementing best practices.
- Developed and executed strategic plans to drive growth within the service line, resulting in increased revenue.
- Introduced successful production line methods to increase company output Number%.
Cook's Assistant
Chick-Fil-A Restaurant
05.2021 - 07.2023
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Placed orders to restock items before supplies ran out.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food quality and temperature for safe consumption.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Plated and garnished dishes for uniform presentation standards.
- Followed food safety practices and sanitation guidelines.
Cook Helper
Popeyes Chicken
05.2020 - 12.2022
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
- Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Supported a clean and organized working environment by maintaining cleanliness of utensils, equipment, and workstations.
Education
Barbara - Barbering
Gould’s Academy
Memphis, TN03.2023
High School Diploma - High School Teaching
Penn Foster Career School
Scranton, PA07.2021
Skills
- Beard Trimming
- Precision haircutting
- Fade mastery
- Beard Shaping
- Hot towel treatments
- Facial hair design
- Advanced Scissor Work
- Razor Shaving
- Texturizing techniques
- Clipper Techniques
- Upselling Services
- Blow-drying techniques
- Hair Coloring
- Client consultation
- Sanitation Practices
- Mustache grooming
- Scalp Massage
- Shampooing expertise
- Appointment Scheduling
- Quick Learner
- Equipment Maintenance
- Team Collaboration
- Product Knowledge
- Hairstyles knowledge
- Strong leader
Timeline
Professional Barber
Classic Cuts
12.2023 - Current
Service Line Manager
Firehouse Sub
04.2022 - 04.2024
Cook's Assistant
Chick-Fil-A Restaurant
05.2021 - 07.2023
Cook Helper
Popeyes Chicken
05.2020 - 12.2022
Tax Preparer
Golden Triangle Tax and Accounting Service
12.2019 - Current
Barbara - Barbering
Gould’s Academy
High School Diploma - High School Teaching
Penn Foster Career School
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