Hi, I’m
JAYLEN GILMORE
Renton,WA
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 12 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision-making skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills to develop authentic relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Umpqua Bank
Vice President - Business Relationship Manager
04.2022 - Current
Job overview
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed new banking relationships with business prospects.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Collaborated with Company's C-level executives and stakeholders to develop long-term financial plans.
- Gave exciting presentations to prospects and leads in an effort to build business opportunities.
WAFD Bank
AVP, Business Relationship Manager Lead
03.2016 - 03.2022
Job overview
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Scholastic INC
Sales Manager Team Lead
05.2010 - 03.2016
Job overview
- Educated clients on production and benefit protocols through in-depth training procedures.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Developed sales content while increasing customer participation.
- Trained, coached, and mentored new sales associates for maximum performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Argosy UniversityOrange, CA
from Business Administration And Management
05.2014
Yakima Community CollegeYakima, WA
from Business Development
06.2010
Skills
- Commercial Lending
- CRM Tracking
- Monitoring Results
- Partnership Cultivation
- Exceeding Sales Goals
- Selling Skills
- New Client Acquisition
- Fund Management
- Outreach Initiatives
Hobbies:
Silversmithing, Glass Blowing, Jewlery, Gardening, fishing, prospecting, hiking and kayaking.
Timeline
Vice President - Business Relationship Manager
Umpqua Bank
04.2022 - Current
AVP, Business Relationship Manager Lead
WAFD Bank
03.2016 - 03.2022
Sales Manager Team Lead
Scholastic INC
05.2010 - 03.2016
Argosy University
from Business Administration And Management
Yakima Community College
from Business Development