Jaylen Grayson Taylor

Dynamic and customer-focused professional responsible for inbound and outbound member outreach, ensuring exceptional engagement and service quality. Demonstrated ability to build trust and deliver performance-driven results aligned with the core values of accountability, opportunity, and growth.

• Delivered high-quality customer service through phone engagement, identifying member needs and resolving healthcare-related concerns.
• Conducted proactive outreach to enhance member engagement and support program participation.
• Researched and resolved service eligibility issues, ensuring timely and accurate callbacks when necessary.
• Met and exceeded key performance metrics in service quality, productivity, and call handling.
• Maintained professionalism and sensitivity in communication across diverse populations.
• Utilized strong multitasking skills to effectively manage simultaneous tasks, including speaking, listening, and documentation.
• Provided dependable support in a 24/7/365 operational environment.

Professional and personable front desk representative with experience managing daily administrative operations in a fast-paced cardiology clinic. Demonstrated ability to provide exceptional patient service while maintaining accurate records, coordinating appointments, and supporting billing processes.

• Greeted and checked in patients, collected insurance and demographic information, and ensured smooth patient flow.
• Scheduled, confirmed, and managed patient appointments using internal scheduling systems.
• Maintained accurate patient records and documentation in compliance with HIPAA guidelines.
• Answered multi-line phone system, relayed messages, and responded to patient inquiries with professionalism and care.
• Assisted with billing, including collecting payments and explaining financial policies to patients.
• Performed administrative tasks such as faxing, voicemail management, and general front desk support.

Compassionate and dependable direct care professional dedicated to supporting at-risk youth in residential care. Experienced in mentoring, facilitating daily routines, and maintaining a safe, structured environment for children and young adults facing homelessness or foster care transitions.

• Provided direct care, supervision, and emotional support to youth ages 10–24 in a residential setting.
• Assisted with daily living activities, including meals, hygiene routines, and life skills development.
• Facilitated structured programming and recreational activities to promote social and emotional growth.
• Transported youth to and from medical appointments, court hearings, school, and community events.
• Maintained a clean and safe facility environment through routine cleaning, laundry, and meal preparation.
• Completed timely and accurate documentation of care, incidents, and youth progress per organizational and state requirements.

Highly organized and responsive coordinator with experience managing critical medical transport logistics. Adept at facilitating communication between hospitals, flight crews, and healthcare providers to ensure efficient and safe patient transfers. Skilled in utilizing dispatch systems and mapping tools to support time-sensitive operations.

• Received and processed medical transport requests from hospitals and healthcare providers using Computer Aided Dispatch (CAD) systems.
• Coordinated and tracked aircraft activity, maintaining real-time data on flight status, positions, and mission details.
• Served as a key communication hub, relaying critical information between flight crews, referring facilities, and receiving hospitals.
• Utilized mapping software and communication systems to support decision-making and streamline transport operations.
• Managed declined or canceled transport requests professionally, offering alternative options as appropriate.
• Ensured data accuracy and integrity within the CAD system for every transport request and flight activity.
• Adhered to established safety protocols and relayed essential safety updates to aviation and medical personnel.

Motivated and service-oriented barista experienced in crafting quality beverages, providing exceptional customer service, and supporting day-to-day store operations. Adept at maintaining cleanliness, managing inventory, and ensuring a smooth workflow through attention to detail and strong teamwork.

• Welcomed customers warmly, took accurate orders, and delivered beverages and food items efficiently.
• Operated the POS system to process cash and credit card transactions accurately.
• Educated customers on menu items, promotions, and seasonal offerings.
• Maintained a clean and sanitary environment by regularly cleaning workstations, dining areas, and equipment.
• Stocked supplies and ingredients to ensure smooth shift transitions and uninterrupted service.
• Monitored inventory levels and communicated shortages to management promptly.
• Operated and maintained coffee equipment, including espresso machines and grinders, ensuring consistent performance.
• Performed opening and closing duties, including setup, cleanup, and cash reconciliation.
• Assisted with administrative tasks such as product ordering, organizing the stockroom, and coordinating vendor deliveries.
• Received and unloaded deliveries, checking for accuracy and proper storage.
• Resolved customer issues professionally and efficiently to ensure satisfaction.