Jaylen Griffin
Bessemer,AL
Summary
Dynamic and results-oriented professional with extensive experience at Amazon in warehouse fulfillment and customer service roles at Target. Excelled in problem-solving and critical thinking, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in Microsoft Excel and active listening, contributing to a significant improvement in inventory management and customer service standards.
Overview
4
4
years of professional experience
Work History
Warehouse Fulfillment Associate
Amazon
05.2021 - Current
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Created and enforced detailed organization processes to increase quality and service standards.
- Recorded daily activities for inventory control.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Representative
Target
11.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
McAdory High School
05-2020
Skills
- Active Listening
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
Timeline
Warehouse Fulfillment Associate
Amazon
05.2021 - Current
Customer Service Representative
Target
11.2020 - 05.2021
High School Diploma -
McAdory High School