Jaylen Gunter
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, eager to contribute to team success and achieve positive results. With dedication and enthusiasm, they are ready to tackle new challenges and advance organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RME
Amazon Fulfillment
02.2022 - Current
- Work directly with the robots that carry the customers' orders to different stations
- Fix malfunctions, crashes, and spills caused by the robots by troubleshooting on a tablet or manual maintenance
- Reduced production downtime by swiftly identifying and resolving technical issues with robotic equipment
- Contributed to cost reduction efforts by optimizing resource allocation and automating manual tasks where feasible
- Maximized equipment uptime with rapid response to malfunctioning sensors or actuators
- Responded to emergency system repairs and maintained regular service schedules for all job-related machines to optimize performance
- Tested assembly unit operation each day and performed troubleshooting to identify malfunctions
- Trained customers or other personnel to install, use or maintain robots
Geek Squad Associate
Best Buy
01.2021 - 01.2022
- Provide exceptional customer service by answering questions, solving problems, and demonstrating technical aptitude
- Troubleshoot and repair issues with computers, consumer electronics, and other devices
- Sell tech support services to customers
- Install equipment and software
- Communicate with customers to understand their concerns and set expectations for turn time
- Create a positive environment for customers by asking questions, listening, and taking notes
- Work independently and as part of a team
Senior Associate
Chicago's First Lady
11.2018 - 11.2020
- Provide exceptional customer service while ensuring customer safety
- Maintain a professional appearance and attitude
- Co-captain of ships weighing 50-100 tons
- Train new and current employees on new policies and any changes
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
- Conducted comprehensive safety drills for fellow crew members, reinforcing proper emergency response procedures and maintaining a high level of preparedness at all times
- Demonstrated adaptability by quickly mastering new skills as they became relevant to evolving job responsibilities aboard the vessel
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel
- Directed ships' speeds using specialized knowledge of local winds, water depths and hazards
Maintenance Worker
Mercury Cruise Lines
11.2016 - 03.2019
- Winter position involving machine grinding/sanding, painting, and detailing on all projects to prepare for the summer season
- Ensured optimal vessel performance through diligent maintenance of paintwork, hull integrity, and other vital exterior elements
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries among the maintenance team members
Associate
Chicago's First Lady
05.2016 - 11.2018
- Communicate with customers, ensure customer safety, and address any needs or questions to create optimum experience onboard for the customers
- Clean bathrooms, salons, and upper decks before and after customer arrival
- Participated actively in drills for various emergency scenarios, enhancing crew's preparedness and ability to respond effectively when needed
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks
Education
Bachelor of Science - Data Analyst
Southern New Hampshire University
Hooksett, NH04-2027
Skills
- Effective time management
- Adaptability
- Problem Solving
- Attention to Detail
- Reliable
- Fast Learner
- Troubleshooting
- Microsoft Office
- Customer Support
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
Officially certified in Microsoft Word, Excel and Powerpoint
Timeline
RME
Amazon Fulfillment
02.2022 - Current
Geek Squad Associate
Best Buy
01.2021 - 01.2022
Senior Associate
Chicago's First Lady
11.2018 - 11.2020
Maintenance Worker
Mercury Cruise Lines
11.2016 - 03.2019
Associate
Chicago's First Lady
05.2016 - 11.2018
Bachelor of Science - Data Analyst
Southern New Hampshire University