Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaylen Haas

Cincinnati ,Ohio

Summary

Driven and compassionate professional with a diverse background in customer service and behavioral therapy, notably at Hopebridge. Excelled in promoting positive behavior changes and building strong relationships, leveraging skills in organization and sales expertise. Achieved significant client progress through data-driven strategies and effective communication, demonstrating a blend of hard and soft skills essential for dynamic environments. Outgoing and compassionate, bringing solid understanding of behavioral principles and data collection techniques. Proficient in developing and implementing behavior intervention plans to support individual needs. Dedicated to fostering positive outcomes and enhancing quality of life for individuals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Clerk

Regina Bakery
04.2022 - Current
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Opened and closed store by balancing cash registers and receipts.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Managed inventory to ensure optimal product availability for meeting customer needs.

Registered Behavior Technician

Hopebridge
06.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Supported client using principles of applied behavior analysis.

Server

Skyline Chilli
12.2022 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor In Science Of Psychology - Psychology

Capella University
Minneapolis, MN

High School Diploma -

Mercy McAuley High School
Cincinnati, OH
05.2024

Skills

  • Goal oriented
  • Cash register operation
  • Organization
  • Sales expertise
  • Product knowledge
  • Cash handling

Certification

- Registered Behavior Technician

Timeline

Registered Behavior Technician

Hopebridge
06.2024 - Current

Server

Skyline Chilli
12.2022 - 02.2024

Sales Clerk

Regina Bakery
04.2022 - Current

Bachelor In Science Of Psychology - Psychology

Capella University

High School Diploma -

Mercy McAuley High School

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Jaylen Haas