Jaylen Stefan Hill
North Chesterfield,Virginia
Summary
Hello, my name is Jaylen Stefan Hill and I have a unique blend of both IT and psychological expertise which makes me diverse in the field. I have technical experience working as an Agentic AI Software Engineering Intern, Desktop Support Experience, and independent learning in coding. Furthermore, I already have three years of research experience in the IT field including AI, Machine Learning, Cybersecurity, and Human Computer Interaction; which are all important to adding creativity and scientific insight into any technical profession. I consider myself a lifelong scholar who is extremely adaptable and would be dependable in any position to help the company that I am employed too.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Professional/Desktop Support Intern
Old Dominion University Libraries (Monarch Hall)
Norfolk, Virginia
08.2025 - 12.2025
- Processed and resolved 85% of help desk ticket requests swiftly to uphold exceptional user experience for ODU library community.
- Facilitated effective communication with end-users through ServiceNow, providing comprehensive documentation to support knowledge base.
- Oversaw tier 1 and tier 2 support initiatives for access control through Microsoft Intune. Coordinated resolution of basic troubleshooting for printer setups and network connectivity. Managed hardware and software support operations for Dell and macOS devices.
Visiting Research Assistant
Behavioral Analytics & Artificial Intelligence Research & Knowledge Laboratory | University of Maryland
College Park, Maryland
06.2026 - Current
- Investigated challenges related to LLM validation of psychological constructs to support academic inquiry into complex subjects.
- Assisted in developing future machine learning and AI coding projects using Python. Supported data collection and analysis through SPSS. Facilitated independent learning of machine learning concepts by studying 'Machine Learning: A Bayesian and Optimization Perspective' by Sergios Theodoridis.
- Working 10+ hours weekly to ensure maximization of experience for AI/ML
Agentic AI Software Engineer Intern
LOGENTIQ Solutions
Norfolk, Virginia
12.2025 - 01.2026
- Designed and implemented independent project titled "MCP Jarvis" which served as introduction to API integration utilizing skills such as manual coding in Python with experience in detailed prompt engineering using GitHub CoPilot.
- Supported system-level deployment and early-launch validation of an companies LLM Clairvoya, contributing to user experience ideas, brand of LLM being 90 day business plan application.
- Exhibited proactive work ethic by consistently being the first to arrive and the last to leave, demonstrating a keen interest in AI advancements.
Mentor
Old Dominion University
Norfolk, VA
08.2025 - 09.2025
- Guided students in academic and career planning, fostering personal development and goal achievement.
- Developed and implemented personalized mentoring strategies to enhance student engagement and retention.
- Facilitated workshops on time management, study skills, and professional development topics.
Undergraduate Research Assistant
Psychology of Design | Old Dominion University
Norfolk, Virginia
08.2024 - 05.2026
- Coordinated and managed participant engagement for research initiatives focused on human-computer interaction, cybersecurity, and explainable artificial intelligence.
- Compiled, organized, and analyzed data logs with precision to enhance controlled HCI and cybersecurity studies
- Developed with colleague active study with 49 participants were it resulted in presented findings on the impact of visual cues in smishing scenarios at a professional conference, with a publication titled 'Beyond Static Warnings' in progress.
Education
Bachelor of Science - Psychology(Human Factors), Information Technology & Systems
Old Dominion University
Norfolk, Virginia05-2026
Skills
- IT Skills: Active Directory, Intune, MECM , Windows 11 Administration, macOS Support, ServiceNow Ticketing, Wireshark, Oracle SQL Developer (familiar)
- Operating Systems and Platforms: Windows 11, macOS, Kali Linux, Android
- Scripting & Automation: Python, Bash, Windows PowerShell, Java
- Tools and Software: Git, Visual Studio Code, API Integration, Pandas, spaCy
- IT Processes & Professional Skills: Stakeholder Communication, Issue Escalation, Workflow Tracking, Team Collaboration, Organization, Goal Setting, Effective Leadership
RESEARCH
- Poster Presentation: Beyond Static Warnings: The Impact of Visual Previews and Animation on SMiShing Decision-Making
Presented at: National Conference of Undergraduate Research 2026 in Richmond, Virginia
Certification
- Pursuing Sec + Certification & AIGP Certification
Timeline
Visiting Research Assistant
Behavioral Analytics & Artificial Intelligence Research & Knowledge Laboratory | University of Maryland
06.2026 - Current
Agentic AI Software Engineer Intern
LOGENTIQ Solutions
12.2025 - 01.2026
Technical Support Professional/Desktop Support Intern
Old Dominion University Libraries (Monarch Hall)
08.2025 - 12.2025
Mentor
Old Dominion University
08.2025 - 09.2025
Undergraduate Research Assistant
Psychology of Design | Old Dominion University
08.2024 - 05.2026
Bachelor of Science - Psychology(Human Factors), Information Technology & Systems
Old Dominion University