Jaylen Hogue
Fort Worth,TX
Summary
Motivated professional with a proven track record of achieving goals, exceptional time management and organizational skills. Effective team player and leader.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Chili's Bar and Grill
Fort Worth, TX
08.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shift Leader
Chili's Bar and Grill
Fort Worth, TX
06.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
To-Go Specialist
Chili's Bar and Grill
Fort Worth, TX
12.2023 - Current
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Ensured that all food safety regulations were followed during meal preparation process.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
Customer Service
Walmart
Fort Worth, TX
07.2019 - 06.2022
- - Asked questions to fully understand how to help customers.
- - Completed the refund or exchange process thoroughly.
- - Made sure all the returns were placed in their respective places.
- Online Personal Delivery (Personal Shopping)
- - Fulfill online orders by picking items around the store and staging them in the correct location within a time span.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Handled cash transactions accurately according to established policies and procedures.
Education
Associate of Science - Fashion Merchandising
Tarrant County College District
Hurst, TX05-2026
Bachelor of Business Administration -
Midwestern State University
Wichita Falls, TX12.2022
Skills
- Skilled in Microsoft Office
- Microsoft Excel and PowerPoint
- Collaborative team work
- Team Leadership
- Organizational and time management skills
Affiliations
- Health care (Gym, Nutrition)
- Beauty (Hair, Skin, Nails)
- Music (Piano, Viola, Singing)
Accomplishments
- 5x Collegiate Track and Field Record Holder
- Dual-Sport Collegiate Athlete
- Athlete of the Year nominee
Certification
- McGraw Hill Level 2: Word Yellow Belt
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Server
Chili's Bar and Grill
08.2024 - Current
Shift Leader
Chili's Bar and Grill
06.2024 - Current
To-Go Specialist
Chili's Bar and Grill
12.2023 - Current
Customer Service
Walmart
07.2019 - 06.2022
Associate of Science - Fashion Merchandising
Tarrant County College District
Bachelor of Business Administration -
Midwestern State University