Jaylen Irvin

JCBL LLC

04.2022 - Current

Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Exhibited high energy and professionalism when dealing with clients and staff.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed and updated databases to handle customer data.
Handled customer inquiries and suggestions courteously and professionally.
Educated customers about billing, payment processing and support policies and procedures.
Worked effectively in fast-paced environments.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.

Summary