Jaylen James
Woodbridge,VA
Summary
Goal-oriented individual with strong ability to greet and assist high volume of customers, providing personalized merchandise recommendations. Proficient in creating eye-catching displays to drive sales and ensuring accurate transaction records at cash register. Highly experienced in Retail Sales, recognized for exceptional team-building and project management skills. Adaptable to working with diverse personalities, fostering strong collaborative relationships and consistently delivering impressive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Round One Entertainment, Inc.
08.2024 - Current
- Conducts alcohol and age restriction control in accordance with company policies
- Conducts lost and found the procedure in accordance with company policies
- Seeks constant improvement or more efficient and less expensive ways and means in department work processes
- Complies and maintains the confidentiality of all company policies and procedures
- Responsible for maintaining a clean and safe working area
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Team Member
Uptown Alley
03.2024 - 05.2024
- I would check individuals out who would want to bowl, I would set up laser tag and VR headsets, Give and clean bowling shoes, and check out people who want prizes for tickets at the game counter
- Cleaning and refilling game if they need it
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted customers in selecting merchandise best suited to needs.
Retail Sales Associate
Cracker Barrel
01.2023 - 01.2024
- Greet customers that enter the restaurant, manage the retail floor, check out customers that are done eating their food as well as check out to go orders
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
Loader/Cashier
Ace Hardware
04.2021 - 06.2022
- I would check out customers and help customers find certain items in the store
- I would load items in cars when the customer can not load the item themselves
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High school diploma -
C.D. Hylton High School
Woodbridge, VA05.2024
Skills
- Retail Sales Expertise
- Customer service
- Cash handling
- POS
- Food service
- Time management
- Heavy lifting
- Basic math
- Animal restraint
- Writing skills
- Sales
- Communication skills
- Restaurant experience
- Computer skills
- Upselling
Certification
Driver's License, 09/01/24, 05/01/30
Timeline
Sales Associate
Round One Entertainment, Inc.
08.2024 - Current
Team Member
Uptown Alley
03.2024 - 05.2024
Retail Sales Associate
Cracker Barrel
01.2023 - 01.2024
Loader/Cashier
Ace Hardware
04.2021 - 06.2022
High school diploma -
C.D. Hylton High School
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