Jaylen Johnson
North Aurora,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Ride Operator
Enchanted Castle
03.2024 - Current
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided clear instructions to guests regarding ride safety protocols.
- Assisted guests in boarding and disembarking safely from attractions.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Trained new ride operators on safety procedures and ride operations.
- Maintained cleanliness and organization of assigned ride areas throughout shifts.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Customer Service Cashier/Ride Operator
Funway Ultimate Entertainment Center
04.2025 - 11.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries, providing accurate information and solutions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash management, including balancing registers at shift end for accuracy.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Ride Operator
Haunted Trails - Burbank
03.2023 - 11.2023
- Operated rides, ensuring safety and enjoyment for all guests.
- Monitored ride functionality, reporting issues to maintenance staff promptly.
- Maintained cleanliness and organization of assigned ride areas throughout shifts.
- Collaborated with team members to ensure efficient ride operations during peak times.
- Adapted quickly to changing operational needs and guest demands throughout shifts.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
No Degree -
Homeschool
201 Smoke Tree Plz Building A, North Aurora, ILSkills
Equipment operation
Timeline
Customer Service Cashier/Ride Operator
Funway Ultimate Entertainment Center
04.2025 - 11.2025
Ride Operator
Enchanted Castle
03.2024 - Current
Ride Operator
Haunted Trails - Burbank
03.2023 - 11.2023
No Degree -
Homeschool