Jaylen Johnson
Indianapolis,IN
Summary
Supported high-quality service delivery through hands-on experience in national defense telecommunications, shipping, and retail sectors. Assisted clients by customizing communication styles and expertise to meet specific needs. Facilitated client satisfaction by engaging proactively and solving problems independently.
Recognized with 'Most Professional Candor' award on three occasions.
Assisted in organizing city-wide achievers club events as night manager. Supported team members in executing plans for successful club nights. Coordinated logistics to help ensure smooth operations during events.
Achieved recognition for delivering exceptional customer service as a store clerk.
Overview
12
12
years of professional experience
Work History
Assistant Manager and Store Clerk
Headlines Smokes LLC/Smoke Kulture LLC
2024.09 - Current
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed training programs for new staff, improving onboarding efficiency significantly.
- Led team in implementing customer service initiatives, enhancing customer satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Coordinated marketing campaigns that increased store foot traffic and brand recognition.
- Mentored junior staff, fostering a culture of continuous improvement and teamwork.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Night Manager ACM
City Wide Facility Solutions
2023.08 - 2024.08
- Supervised night operations, ensuring compliance with safety and operational standards.
- Managed team schedules, optimizing workforce efficiency during peak hours.
- Trained and mentored staff on best practices, enhancing service quality and performance.
- Coordinated with vendors to maintain inventory levels and supply chain effectiveness.
- Conducted regular inspections of facilities, identifying areas for maintenance and improvement.
- Developed strategies for enhancing customer satisfaction during nighttime operations through feedback mechanisms.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
ASSISTANT MANAGER AND STORE CLERK
HEADLINES SMOKES LLC/SMOKE KULTURE LLC
2021.04 - 2023.07
- Store Manager & Retail Clerk
- Sales Representative of Over 3000 Items
- Performed Daily Equipment Maintenance and Cleaning
- Other duties as necessary
BOX PACKER AND SEASONAL WORKER
UNITED PARCEL SERVICE
2019.12 - 2020.03
- Seasonal Box Packer
- Trailer Loader
- Other duties as necessary
VACATION GUIDE, TELECOMMUNICATIONS PHONE AGENT, AND TRAVEL AGENT
RESORT CONDOMINIUMS INTERNATIONAL
2018.08 - 2019.08
- Answered all inbound calls (50-60 a day)
- Outbound sales cold calling (100 a day quota minimum)
- Upselling travel packages on every call
- Handles International & Domestic clients.
- Other duties as necessary
- Received Over 47 Positive “CALL” Card Feedback Reports.
- Awarded “Most Professional Candor” Accolade 3 Times.
- Booked and Confirmed Over 500 Domestic and International Vacations
Lead Line Cook
Noodles & Company
2017.08 - 2018.07
- Supervised kitchen staff to ensure efficient food preparation and service.
- Developed and maintained menu items, ensuring consistency and quality standards.
- Implemented safety and sanitation protocols to maintain a clean kitchen environment.
- Trained new employees on cooking techniques and company procedures.
- Streamlined food preparation processes to enhance workflow efficiency during peak hours.
- Monitored food quality and presentation before serving dishes to customers.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
NAVY CORPSMAN, BATTALION CORPSMAN, IN/OUTPATIENT MEDICAL ASSISTANT AND COMBAT MEDIC; HOSPITALMAN APPRENTICE AND HOSPITALMAN (E2-E3)
UNITED STATES NAVY
2014.03 - 2017.05
- Trained Personnel In Medical Procedures
- Handled Sensitive & Non sensitive Paperwork.
- Clinical & Office Experience (3yrs)
- Adhered to Federal & Military Regulations for Patient Care
- Other duties as necessary
- Planned, organized, and facilitated the training of several to over a dozen sailors and marines in proper Tactical Combat Casualty Care
- Assisted in the interview of dozens of service members for Command Climate Assessment
Education
High School Diploma - undefined
PIKE HIGH SCHOOL
05.2013
Skills
- ERUDITE
- METICULOUS/METHODICAL
- DETAIL-ORIENTED
- ELOQUENT
- SOCIABLE
AWARDS
Navy & Marine Corps Achievement Medal, Overseas service medal, National defense Medal, Perfect attendance accolade (2 years), passed tobacco compliance inspection (Jun 22)
LEADERSHIP
- Corpsman Team Leader
- Assistant Battalion Corpsman
- NJROTC 3rd Year Cadet CNCO
- Assistant Manager Private LLC(s)
Timeline
Assistant Manager and Store Clerk
Headlines Smokes LLC/Smoke Kulture LLC
2024.09 - Current
Night Manager ACM
City Wide Facility Solutions
2023.08 - 2024.08
ASSISTANT MANAGER AND STORE CLERK
HEADLINES SMOKES LLC/SMOKE KULTURE LLC
2021.04 - 2023.07
BOX PACKER AND SEASONAL WORKER
UNITED PARCEL SERVICE
2019.12 - 2020.03
VACATION GUIDE, TELECOMMUNICATIONS PHONE AGENT, AND TRAVEL AGENT
RESORT CONDOMINIUMS INTERNATIONAL
2018.08 - 2019.08
Lead Line Cook
Noodles & Company
2017.08 - 2018.07
NAVY CORPSMAN, BATTALION CORPSMAN, IN/OUTPATIENT MEDICAL ASSISTANT AND COMBAT MEDIC; HOSPITALMAN APPRENTICE AND HOSPITALMAN (E2-E3)
UNITED STATES NAVY
2014.03 - 2017.05
High School Diploma - undefined
PIKE HIGH SCHOOL