Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. As well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager
TNT PowerWashing Services
11.2022 - Current
Manage daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Manage over 50 employees.
Maintain a clean, safe, and organized work environment to enhance all work flow demands.
Conduct daily reports and communicate with multiple department managers.
Ensure quality of payroll for all employees.
Maintain inventory of all chemicals, uniforms, and equipment.
Schedule deliveries for washing equipment, chemicals, and uniforms.
Schedule maintenance and repairs for washing equipment.
Schedule employees and their assignments to meet revenue goals.
Conduct interviews for all potential employees and supervisors.
Audit the quality of cars and buildings once job is complete.
Train and certify all employees on washing equipment, types of wash, chemicals and other equipment.
Structure plans to ensure company goals are met.
Meet with customers to create action plans, resolve issues, and try to ensure their satisfaction.
Lead Route Driver
Caruso Logistics
06.2019 - 11.2022
Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
Received, counted and inspected inventory for delivery.
Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
Ensured compliance with company policies and DOT regulations.
Maintained records of mileage, oil, gas and expenses.
Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
Heavy Wheeled Operator
US Army
04.2012 - 06.2015
Provided on-the-job training to new soldiers and team members.
Ensured personnel and equipment arrived on time and safely.
Ability to complete task safely and efficiently through high stress situations.
Manage soldiers with day-to-day tasks and responsibilities.
Ensure all vehicles are clean and well kept.
Report any damages to equipment or vehicles to proper chain of command.
Independent Insurance Agent & Business Manager at TNT Financial Services INC.Independent Insurance Agent & Business Manager at TNT Financial Services INC.