Jaylen Lott
Fort Worth,TX
Summary
Dynamic Security Officer with a proven track record at Allied Universal Security Services, excelling in incident reporting and superior customer service. Recognized for enhancing safety protocols and fostering a welcoming environment. Adept at surveillance and physical fitness, ensuring swift responses to emergencies while maintaining high standards of professionalism.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
05.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Shift Supervisor
MCI Communications
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Supervisor of Operations
Wing by Google
02.2023 - 11.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Financial Accounting Manager
Wells Fargo & Company
08.2020 - 02.2023
- Streamlined financial processes by implementing efficient accounting software and systems.
- Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
- Contacted customers to immediately find resolutions for escalated issues.
- Delivered exceptional project management and addressed complex business strategy for senior leadership.
- Led the implementation of financial system upgrades, ensuring a smooth transition with minimal disruption to business operations.
- Mitigated impacts on financial accounting and business operations by working proactively to identify and resolve strategic concerns.
- Ensured compliance with regulatory requirements by staying updated on tax laws and filing accurate reports on time.
Education
Associate in Engineering Technology - Engineering
University of Dallas
Irving, TX05-2020
High School Diploma -
Allen High
Allen, TX05-2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Physical fitness
- Surveillance
Accomplishments
- Successfully completed two-week security training program.
- Established and maintained anti-hijack and major theft protocol.
- Helped company recover $[Amount] by identifying and reporting internal theft.
- Reduced shoplifting rates by [Number]% through improved surveillance procedures.
Certification
- Licensed Texas - [2025]
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer
Allied Universal Security Services
05.2025 - Current
Shift Supervisor
MCI Communications
11.2024 - Current
Supervisor of Operations
Wing by Google
02.2023 - 11.2024
Financial Accounting Manager
Wells Fargo & Company
08.2020 - 02.2023
Associate in Engineering Technology - Engineering
University of Dallas
High School Diploma -
Allen High
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