Jaylen M. Alicea
Maywood,New Jersey
Summary
Dedicated professional with a successful track record of improving operational efficiency and driving business growth. Excels in detail-oriented work. Seeking leadership opportunities to contribute to quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike’s Subs
North Haledon, New Jersey
11.2023 - Current
- Train and develop staff in food preparation, customer service, and safety protocols to ensure the highest quality standards.
- Assist in inventory control, ordering supplies, and maintaining optimal stock levels to meet customer demand.
- Create employee schedules, manage time-off requests, and allocate tasks to ensure efficient and productive shifts.
- Monitor food quality, presentation, and adherence to safety and sanitation regulations.
- Handle customer inquiries, concerns, and complaints, providing excellent service and solutions to maintain customer satisfaction.
- Conduct cash managing procedures, balance cash registers, and prepare daily deposits with accuracy.
General Manager
Jersey Mike’s Subs
Wyckoff, New Jersey
07.2022 - 11.2023
- Train and develop staff in food preparation, customer service, and safety protocols to ensure the highest quality standards.
- Assist in inventory control, ordering supplies, and maintaining optimal stock levels to meet customer demand.
- Create employee schedules, manage time-off requests, and allocate tasks to ensure efficient and productive shifts.
- Monitor food quality, presentation, and adherence to safety and sanitation regulations.
- Handle customer inquiries, concerns, and complaints, providing excellent service and solutions to maintain customer satisfaction.
- Conduct cash managing procedures, balance cash registers, and prepare daily deposits.
Shift Leader
Jersey Mike’s Subs
Rochelle Park, New Jersey
01.2018 - 06.2022
- Trained new employees on food preparation, customer service, and company policies.
- Oversaw cash register operations and provided accurate shift-end reports in the absence of the store manager.
- Addressed customer inquiries and resolved issues, consistently ensuring a positive dining experience.
Education
Associates of Business Administration -
Bergen Community College
Paramus, New Jersey12.2022
Skills
- Effective Team Leadership
- Service Excellence
- Inventory Control
- Workforce Skill Enhancement
- Hygiene and Safety Practices
- Effective Communication
- Strategic Problem Solving
- Prioritization of Tasks
- Cash Flow Oversight
References
- Phil Hom, 845-596-1171
- Nick Saccomondo, 201-602-0327
- Andy Rigassio, 973-885-2642
Certification
- ServSafe Certified
Timeline
General Manager
Jersey Mike’s Subs
11.2023 - Current
General Manager
Jersey Mike’s Subs
07.2022 - 11.2023
Shift Leader
Jersey Mike’s Subs
01.2018 - 06.2022
- ServSafe Certified
Associates of Business Administration -
Bergen Community College
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