Jaylen Manley
Elkridge,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Cart Attendant
Diamond Ridge Golf Course
03.2023 - 12.2023
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Increased golfer safety with thorough inspections and maintenance checks on all equipment.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
Customer Service Representative
Full Circle Wellness LLC
08.2019 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Operated a cash register and helped customers find specific products.
Personal Support Counselor
The League For People With Disabilities
08.2022 - 11.2022
- Assisted clients in achieving personal goals by providing tailored support and coaching sessions.
- Coordinated effectively with multidisciplinary teams to ensure consistent care for clients across various settings.
- Reduced challenging behaviors in clients through the implementation of behavior intervention plans and proactive strategies.
- Enhanced communication skills of autistic children by implementing visual aids and social stories.
Education
Bachelor of Science - Healthcare Management
Stevenson University
Stevenson, MD05.2027
High School Diploma -
Catonsville High School
Catonsville06.2023
Skills
- Cart stocking
- Cart maintenance
- Member Assistance
- Adaptable
- Communication Strategies
- Data Collection
- Appointment Scheduling
- Customer Service
- Dedicated Team Player
- Organizing and Categorizing
- Microsoft Office
- Leadership
Certification
National Honor Society 2021-2023
Everfi Certification in Financial Literacy
Awardee of the Maryland Delegate and Senatorial Scholarship
Timeline
Golf Cart Attendant
Diamond Ridge Golf Course
03.2023 - 12.2023
Personal Support Counselor
The League For People With Disabilities
08.2022 - 11.2022
Customer Service Representative
Full Circle Wellness LLC
08.2019 - 12.2022
Bachelor of Science - Healthcare Management
Stevenson University
High School Diploma -
Catonsville High School
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