Jaylen Massey
Milwaukee,WI
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
YMCA-Rite Hite
Brown Deer, WI
04.2024 - Current
- Strengthened customer retention by offering discount options.
- Implemented innovative methods for streamlining the customer service process.
- Supported sales team members to drive growth and development.
- Answered inbound calls, chats and emails to facilitate customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Learn to Swim Instructor
Goldfish Swim School
Glendale, WI
02.2022 - 05.2024
- Set up equipment and weights for use by class participants.
- Instructed students in basic swimming techniques including floating, treading water, stroke technique and diving.
- Developed and implemented lesson plans according to individual student's needs.
- Assessed needs of participants and developed class exercises to address expectations.
- Kept up-to-date with current trends in learn-to-swim teaching methods.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Created engaging and fun activities to enhance learning and maintain student interest.
Education
High School Diploma -
Dominican High School
Whitefish Bay, WI05-2025
Skills
- Scheduling
- Account updating
- Complaint resolution
- Professional telephone demeanor
- Product education
- Multi-line phone talent
Timeline
Customer Service Representative
YMCA-Rite Hite
04.2024 - Current
Learn to Swim Instructor
Goldfish Swim School
02.2022 - 05.2024
High School Diploma -
Dominican High School
Similar Profiles
Parker McDanielParker McDaniel
New Equipment Representative at Arbon Equipment/Rite-HiteNew Equipment Representative at Arbon Equipment/Rite-Hite
Kali Henry-SwantekKali Henry-Swantek
Buyer/Planner at Rite HiteBuyer/Planner at Rite Hite
Brandon PohlmanBrandon Pohlman
Production Team Lead at Rite-HiteProduction Team Lead at Rite-Hite