Jaylen Ortiz
Gordon Food Service
Orlando,FL
6
years of professional experience
Dedicated delivery professional with a proven safe driving record. Skilled in time management, punctuality, and maintaining cleanliness. Committed to ensuring reliable service and customer satisfaction.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Delivery Van Driver
2 Months- Operated delivery van to transport products efficiently and safely to various locations.
- Conducted pre-trip/post-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in inventory management by reporting discrepancies during deliveries.
- Adapted quickly to changing schedules and routes, ensuring customer satisfaction through reliable service.
- Maintained accurate delivery logs and records to track shipments and routes.
- Collaborated with staff to coordinate timely loading and unloading of goods.
Store Manager
1 Year 1 Month- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed leaders on customer service standards and operational best practices.
- Managed inventory levels, optimizing stock replenishment processes to reduce spoilage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Assistant Manager
3 Years 4 Months- Led cross-functional teams in executing store initiatives, enhancing customer engagement and satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader
11 Months- Led team in daily operations, ensuring smooth workflow and adherence to company standards.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Coordinated cross-functional projects, aligning departmental goals with organizational objectives.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
High School Diploma
Skills
Safe driving record
Loading and unloading
Time management
Driving history
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Outstanding communication skills
Retail inventory management
Recruiting and hiring
Employee scheduling
Timeline
Delivery Van Driver
Gordon Food Service
07.2026 - CurrentRead More
Store Manager
Gordon Food Service
06.2025 - 07.2026Read More
Assistant Manager
Gordon Food Service
02.2022 - 06.2025Read More
Team Leader
Gordon Food Service
03.2021 - 02.2022Read More
New Dimensions High School
High School Diploma
Read More