Jaylen Reynolds
Grand Rapids,MI
Summary
Systems engineer with 3 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.
Overview
13
13
years of professional experience
Work History
Delivery Service Associate
Amazon/Skyhook 2, LLC
01.2023 - Current
Customer Service Executive I
The iServ Group, LLC
01.2019 - 01.2022
Customer Service Executive I
Booking.com
01.2015 - 01.2015
Watchmaker
Dakota Watch Company
01.2012 - 01.2014
Floater
Jonathan Stevens Mattress Company
01.2011 - 01.2012
Education
Bachelor of Science - Political Science
Grand Valley State University
Allendale, MI06.2015
General Education and Studies -
Forest Hills Northern High School
Grand Rapids, MI06.2011
Skills
- Data Entry
- Network Security
- Computer Encryption/Virtual Machines
- Microsoft Office
- Microsoft Windows Vista/7/8/10/11
- Mobile Devices (iOS/Android)
- Root Cause Analysis
- Infrastructure development
- TCP/IP protocol
- Microsoft Exchange
- Troubleshooting
- Virtualization
- Software requirement analysis
- Network infrastructure administration
- Performance Tuning
- Cloud services
- Helpdesk operations
- Technical Support
- Information Security
- Hardware and software installation
- Hardware integration
- Client service and support
- Scripting Languages
- Virtualization Technologies
- Switches and routers
- Network Architecture
- Web Security
- Firewalls
- System Troubleshooting
- Configuration Management
- Skilled in [Hardware]
- Cybersecurity
- User Support
- Cybersecurity Principles
Timeline
Delivery Service Associate
Amazon/Skyhook 2, LLC
01.2023 - Current
Customer Service Executive I
The iServ Group, LLC
01.2019 - 01.2022
Customer Service Executive I
Booking.com
01.2015 - 01.2015
Watchmaker
Dakota Watch Company
01.2012 - 01.2014
Floater
Jonathan Stevens Mattress Company
01.2011 - 01.2012
Bachelor of Science - Political Science
Grand Valley State University
General Education and Studies -
Forest Hills Northern High School
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