Summary
Overview
Work History
Education
Skills
Timeline
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JAYLEN SHAW

Wheeling,IL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Nick And Earl Window Cleaning
01.2022 - 01.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics with excel and Hubspot.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

CERTIFIED NURSING ASSISTANT

LUTHERAN HOME
01.2020 - 01.2022
  • Provides activities of daily living by assisting with serving meals, feeding patients, ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
  • Maintains patient stability by checking vital signs and weight
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to the nursing supervisor
  • Documents actions by completing forms, reports, logs, and records
  • Maintains work operations by following policies and procedures
  • Protects the organization’s value by keeping patient information confidential
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.

UTILITY LOCATOR

USIC
01.2018 - 01.2019
  • Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems
  • Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation
  • Analyzing blueprints to determine where construction projects will take place
  • Using magnetic, radar and electrical equipment to locate lines
  • Utilizing GPS or surveying equipment to pinpoint coordinates of lines
  • Performing calculations to arrive at the depth of lines
  • Preparing diagrams and sketches that show the location of lines
  • Compiling gathered data and prepared images into professional reports
  • Inspecting areas following the completion of renovations or new construction to check utility lines
  • Participating in planning or inspection meetings to present findings.

Education

CNA License -

University of Wisconsin
Oshkosh, WI
12.2018

Diploma -

Wheeling High School
Wheeling, IL
12.2017

Skills

  • I am an experienced professional with exceptional communication and organizational skills Extensive knowledge and experience in Customer Service, Inventory Control and Data Entry Ability to manage multiple concurrent projects, strategic thinker with the ability to communicate in a clear and concise manner Ability to excel in a high-paced environment

Timeline

Sales Representative

Nick And Earl Window Cleaning
01.2022 - 01.2024

CERTIFIED NURSING ASSISTANT

LUTHERAN HOME
01.2020 - 01.2022

UTILITY LOCATOR

USIC
01.2018 - 01.2019

CNA License -

University of Wisconsin

Diploma -

Wheeling High School

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JAYLEN SHAW