Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylen Shields

Humble,TX

Summary

Proven Sales Associate at Family Dollar, adept in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Excelled in multi-tasking and teamwork, significantly improving client rapport and operational efficiency. Demonstrated proficiency in time management and customer service, ensuring high-quality experiences in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Sales Associate

Family Dollar
06.2023 - 07.2024
  • Arranged racks and shelves to enhance store appearance.
  • Executed accurate financial exchanges by following company cash handling procedures.
  • Strengthened client bonds to enhance return patronage.
  • Handled returns, exchanges and refunds per store policy.
  • Enhanced customer satisfaction rates by providing exceptional service and resolving concerns swiftly.
  • Informed clients about current promotional offerings and products using persuasive sales strategies.

Dasher

Door Dash
06.2023 - 07.2024
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.

Education

None - Business Management

Sul Ross State University
Alpine, TX

Diploma - Education

Nimitz High School
Houston, TX
06.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Family Dollar
06.2023 - 07.2024

Dasher

Door Dash
06.2023 - 07.2024

None - Business Management

Sul Ross State University

Diploma - Education

Nimitz High School
Jaylen Shields