Jaylen Thomas-Miller
Customer Specialist III
Memphis,TN
Summary
Proven leader and problem-solver with extensive experience at CarMax Auto Superstores, Inc, adept in CRM software and complaint resolution. Enhanced customer satisfaction and team efficiency through innovative strategies, contributing to significant business growth. Skilled in Microsoft Excel and fostering positive customer relations, consistently exceeding performance metrics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the busiess industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Specialist III
CarMax Auto Superstores, Inc
01.2023 - Current
- Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
- Played an integral role in meeting or exceeding established performance metrics for the customer support team, driving overall success.
- Verified accuracy of customer information and updated when necessary.
- Implemented new strategies to enhance overall customer experience, resulting in increased repeat business.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
- Responded to customer inquiries via phone, email and web-based platforms.
- Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
US Army Resreve
Department of Defense
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led demolition projects with precision and accuracy, ensuring successful completion within deadlines.
- Implemented quality control measures throughout all engineering projects as per standard operating procedures.
- Operated various heavy machinery for construction tasks under diverse environmental conditions.
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Collaborated with other military branches for large-scale operations, promoting teamwork and cohesion across units.
- Provided logistical support during deployments by managing resources and overseeing transportation arrangements.
- Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
- Conducted regular risk assessments to identify potential hazards before they escalated into larger issues.
- Ensured the safe disposal of hazardous materials by following strict guidelines and procedures.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Trained in use of tear gas, passive ordnance, and explosives.
Business Office Associate
CarMax Auto Superstores, Inc
01.2023 - 04.2024
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Engaged with customers to build business relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Verified work aligned with service levels agreed and client requirements.
- Supported management in decision-making with accurate financial reports and data analysis.
- Safeguarded company assets through diligent tracking of equipment usage, maintenance records, and insurance policies.
- Increased efficiency through streamlining invoicing procedures and payment tracking systems.
- Contributed to successful company growth by providing exceptional administrative support to executives and managers.
- Developed correspondence letters, memos, and emails.
- Facilitated effective communication between departments, ensuring timely completion of projects.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Enhanced team productivity by coordinating schedules, meetings, and project deadlines.
- Optimized resource allocation by closely monitoring inventory levels and reordering supplies as needed.
- Maintained confidentiality by securely managing sensitive documents and information.
- Trained team members on cash register operation and cash handling.
- Processed both cash and card purchases and returns.
- Provided support in financial operations by accurately recording transactions, managing cash flow, and assisting with budgeting processes.
- Assisted with managing cash, sales, store records and cash items.
- Implemented new strategies for managing cash flow, ensuring accuracy in daily financial reports.
- Boosted employee morale and productivity through open communication, positive reinforcement, and constructive feedback on their performance in managing cash flow responsibilities.
Education
Bachelors of Cybersecurity/Information Technology - Cybersecurity & Information Technology
Western Governors University
Salt Lake City, UT07.2028
High School Diploma -
Parkview Magnet High School
Little Rock, AR05.2022
Skills
- Complaint Handling
- CRM Software
- Customer Service
- Problem-solving abilities
- Microsoft Excel
- Data Entry
- Microsoft Outlook
- Critical Thinking
- Customer Relations
- Call center experience
- Team Development
- Microsoft PowerPoint
- Data Collection
- Problem Resolution
- Scheduling
- Complaint resolution
- Payment Processing
- Money handling abilities
- Remote Office Ability
Timeline
Customer Specialist III
CarMax Auto Superstores, Inc
01.2023 - Current
Business Office Associate
CarMax Auto Superstores, Inc
01.2023 - 04.2024
US Army Resreve
Department of Defense
01.2022 - Current
Bachelors of Cybersecurity/Information Technology - Cybersecurity & Information Technology
Western Governors University
High School Diploma -
Parkview Magnet High School
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