Jaylen Washington
Detroit,MI
Summary
Adaptable, business-focused professional with hands-on experience in service, outdoor maintenance, and school technology support. Known for conflict resolution, client communication, and Excel skills, with a track record of supporting teams, staying organized, and delivering quality service.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Doctor's Assistant
Charrlote Logan
Beverly Hills, Michigan
04.2023 - 08.2025
- Assisted physician with patient histories, vital signs, and routine procedures.
- Communicated appointment details and care instructions to patients and families.
- Recorded patient information in medical charts and updated office files.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
Landscaper
Self-employeed
Farmington Hills, Michigan
06.2022 - 08.2024
- Pruned shrubs, trees, and ornamental plants for healthy growth.
- Installed mulch, topsoil, and decorative ground cover around landscape beds.
- Mowed lawns, trimmed edges, and maintained clean property appearance.
- Communicated service needs and work plans directly with clients.
Architectural Assistant
Carolyn Clifford Local 4 News
Farmington Hills, Michigan
06.2022 - 08.2024
- Drafted permit materials for studio buildouts and interior changes.
- Tracked project notes for architectural requests across newsroom departments.
- Created 3D models, illustrations, diagrams, schematics, and renderings to present concepts.
- Organized revision sets for Carolyn Clifford Local 4 News projects.
- Updated architectural documents for newsroom renovations and equipment placement.
Customer Service Manager
McDonald's Restaurant
Detroit, MI
02.2023 - 07.2024
- Addressed customer concerns and resolved complaints through calm, professional communication, ensuring customer satisfaction.
- Trained crew members on service standards, POS use, and order accuracy to enhance customer experience.
- Managed cash handling, register balancing, and payment processing during shifts to maintain operational efficiency.
- Followed McDonald’s food safety, cleanliness, and sanitation procedures across service areas.
Microsoft Expert
Cass Technical High School
Detroit, MI
08.2022 - 06.2024
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
- Managed file organization using OneDrive and shared school folders
- Assisted teachers with Microsoft Teams communication and class coordination
- Troubleshot software issues on school computers and shared devices
- Created classroom documents, spreadsheets, and presentations for school projects
- Managed Outlook email, calendars, and shared communication for school operations.
- Trained students and teachers on Word, Excel, PowerPoint, and Teams usage.
- Resolved classroom technology issues involving laptops, projectors, and Windows devices.
Education
High School Diploma -
Cass Technical High School
Detroit, MI06-2024
Bachelor of Science - Business Administration And Management
Ferris State University
Big Rapids, MI10-2026
Skills
- Landscape design
- Landscape design software
- Landscape project coordination
- Customer service
- Client relations
- Team leadership
- Conflict resolution
- Cash handling
- Data analysis
Certification
- Comptia Certification
Affiliations
- Community Service
- Ferris State Football Team
- Food Bank Operator
- 2024 NFL Draft Operator at Downtown Detroit
Timeline
Doctor's Assistant
Charrlote Logan
04.2023 - 08.2025
Customer Service Manager
McDonald's Restaurant
02.2023 - 07.2024
Microsoft Expert
Cass Technical High School
08.2022 - 06.2024
Landscaper
Self-employeed
06.2022 - 08.2024
Architectural Assistant
Carolyn Clifford Local 4 News
06.2022 - 08.2024
High School Diploma -
Cass Technical High School
Bachelor of Science - Business Administration And Management
Ferris State University