Jaylen Wilkins
Indianapolis,IN
Summary
Young , Driven , Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Born and raised in Indianapolis , Indiana ; family of small business owners . Eager to create a career out of making experiences unforgettable for the customer
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Meridian Room
06.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front of House Manager
Invy Nightclub
10.2023 - 06.2024
- Training and oversight of door crew, hostess; and general flow into the building
- Establish nightly plans with crew to implement safety for all guest
- Long nights crowded space; all eyes and ears at all times
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
General Manager
Blue Bear Golf Club
02.2023 - 10.2023
- Oversight of all daily operations
- Implemented new tactics which increased membership over 40% from previous year
- Implemented many changes to inventory, S&P's; created a system of efficiency
- Optimized course conditions by working closely with grounds maintenance staff to prioritize tasks and improvements.
- Increased membership retention through exceptional customer service and timely resolution of member concerns.
- Boosted pro shop sales by implementing effective merchandising strategies and offering expert product recommendations.
- Created a welcoming atmosphere by greeting members and guests warmly, providing exceptional service, and addressing any concerns promptly.
- Implemented innovative marketing initiatives to attract new members and promote the club''s brand image.
- Maintained accurate inventory records for golf carts, rental clubs, range balls, and other essential resources.
- Managed daily operations of the golf facility, maintaining a clean, organized environment for members and guests.
Hospitality Manager
Back 9 Golf and Entertainment
08.2022 - 03.2023
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Concessions Manager
Pavilion at pan am
06.2016 - 01.2022
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Assisted in budget planning and forecasting efforts for the concessions department, making informed decisions about resource allocation based on historical performance data.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
Floor Technician
Garage Living
04.2022 - 08.2022
- Collaborated with team members to complete large-scale projects such as stripping and resurfacing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Developed proficiency in using various types of floor care machinery through hands-on experience and training sessions.
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
- Assisted in inventory management for cleaning supplies and chemicals, ensuring adequate stock for daily operations.
Janitorial Worker/ Laundry
USA UPSTAR
10.2021 - 11.2021
- Assisted displaced individuals with temporary shelter arrangements, streamlining their transition towards stable living conditions postdisaster.
- Coordinated with local, state, and federal agencies for efficient resource allocation during relief efforts.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Pizza Maker
Pizza King
11.2020 - 12.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Garden Associate
Meijer
03.2020 - 10.2020
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
Golf and Grounds Maintenance
Indianapolis Motor Speedway
05.2019 - 10.2019
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Provided excellent customer service when interacting with visitors on-site while addressing concerns related to the property''s appearance or safety features promptly.
- Collaborated with other staff members to maintain safe, attractive outdoor spaces for public enjoyment.
- Optimized equipment performance with routine maintenance checks and prompt repairs as necessary.
- Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use.
Inventory Specialist
Secured Tech Solutions
04.2018 - 08.2018
- Cleaning, Reset, grade, test, label, organize
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High school diploma - General educational development
Hamilton Southeastern High School
Fishers, IN05.2021
Kenzie Academy - General educational development
Kenzie Academy
Fishers, IN01.2021
Skills
- Effective leader
- Problem-solving aptitude
- Staffing
- Efficient multi-tasker
- Cross-functional team management
- Negotiation
- Organizational skills
- Problem-solving aptitude
Certification
- Food Handler Certification
- Bartender License
- ServSafe
Languages
Spanish
Professional Working
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
General Manager
Meridian Room
06.2024 - Current
Front of House Manager
Invy Nightclub
10.2023 - 06.2024
General Manager
Blue Bear Golf Club
02.2023 - 10.2023
Hospitality Manager
Back 9 Golf and Entertainment
08.2022 - 03.2023
Floor Technician
Garage Living
04.2022 - 08.2022
Janitorial Worker/ Laundry
USA UPSTAR
10.2021 - 11.2021
Pizza Maker
Pizza King
11.2020 - 12.2020
Garden Associate
Meijer
03.2020 - 10.2020
Golf and Grounds Maintenance
Indianapolis Motor Speedway
05.2019 - 10.2019
Inventory Specialist
Secured Tech Solutions
04.2018 - 08.2018
Concessions Manager
Pavilion at pan am
06.2016 - 01.2022
Kenzie Academy - General educational development
Kenzie Academy
High school diploma - General educational development
Hamilton Southeastern High School