JAYLEN WILLIS
Houston,TX
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
7
7
years of professional experience
Work History
PROPERTY MANAGE
Exponential Property Management
05.2022 - Current
- Oversee internal and external audits for tenant files to ensure that certification is compliant with regulatory agreement.
- Ensures that all the correct forms and proper procedures are used for subsidy programs, Housing Authority compliance and LIHTC compliance.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Review and submit monthly leasing bonuses.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Administered operations to handle needs of more than 300 tenants across 264 property units.
RENTAL MANAGER
Russell & Smith Auto Group
08.2020 - 05.2022
- Placed sales calls and handled sales for incoming customer calls.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Executed sales and marketing initiatives to increase revenue for company.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
PROPERTY MANAGER
Capstone Management
06.2018 - 08.2020
- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitor property maintenance issues and recommend capital improvements as needed to maintain community.
- Month-end accounting closeout and review Monitor property rents and collections and review and report on property's monthly financials.
- LIHI policies and procedures regarding tax credit and HUD certification that are compliant with all tax credit and HUD guidelines
Assistant Property Manager
New Hope Housing
06.2017 - 06.2018
- Audit properties for compliance with applicable laws and funder requirements.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Assisted i preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build sense of community within property.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Education
Some College (No Degree) -
Houston Community College
Houston, TXHIGH SCHOOL DIPLOMA -
Manvel High School
Houston, TX05.2017
Skills
- Meeting deadlines completing all weekly and monthly reports in a timely manner
- Maintaining delinquency under $500 monthly goal
- Experience with Class A,B and C properties
- Maintained positive relationships with clients, ensuring high satisfaction and repeat business
- Managed newly opened lease up of 198 units
- Processing tax credit and section 8/HUD application and verifications
- Yearly recertification's and keeping property under compliance
- Tenant relations
- Payment Collection
- An extensive understanding of TAA lease documentation, resident billings, collections, evictions, and compliance with Fair Housing regulations
- Meeting delinquency and occupancy goals monthly
- Excellent interpersonal skills
- Team player with strong organizational skills
- Knowledge of PC operations and software including Microsoft Office Suite
- Strong knowledge of section 8/HUD
- Resman, Onesite, Knock, Asana, Elise AI, Proficient typing skills etc
- Leasing experience
- Maintenance coordination
- Team leadership
- Property inspections
- Budget management
- Lease Renewals
- Property Management Expertise
Certificationscourses
- Leasing 101 Certification
- Texas Notary (02/14/28)
References
- Billie Mask, Regional manager, JPNS, (713)-904-0841
- Jaycee Robinson, Property Manager, Capstone Management, (281)-889-4385
- Jennifer Johnson, District Manager, Russell & Smith, (281)-901-9100
Timeline
PROPERTY MANAGE
Exponential Property Management
05.2022 - Current
RENTAL MANAGER
Russell & Smith Auto Group
08.2020 - 05.2022
PROPERTY MANAGER
Capstone Management
06.2018 - 08.2020
Assistant Property Manager
New Hope Housing
06.2017 - 06.2018
Some College (No Degree) -
Houston Community College
HIGH SCHOOL DIPLOMA -
Manvel High School
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