Summary
Overview
Work History
Education
Skills
Certificationscourses
Timeline
Generic

Jaylen Willis

Houston,TX

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Property Manager

Exponential Property Management
05.2022 - Current
  • Review applications
  • Developed and implemented strategic plans to increase market share and profitability. ·
  • Managed budgets and resources effectively to optimize operational efficiency
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Planned special events, dedications and investors tours.
  • Generated professional networks by engaging in professional, industry and organizations.
  • Responded promptly and professionally to resident inquiries, concerns, and requests for assistance. ·
  • Attends regular training regarding programs with financing restrictions, including all federal, state, and local laws.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and onsite associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.

Assistant Property Manager

Capstone Management
06.2018 - 05.2022
  • Promoted to Property Manager within 1 year
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Organized community events to foster positive relationships between tenants and build sense of community within property.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.

Leasing Consultant

New Hope Housing
06.2017 - 06.2018
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Regularly evaluated and adjusted service offerings to ensure alignment with evolving client needs, maintaining a high level of adaptability and responsiveness in the ever-changing world of lifestyle management.
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated schedules and timelines for events.

Education

Bachelor of Arts -

Houston Community College
Houston, TX

High School Diploma -

Manvel High School
Houston, TX
05.2017

Skills

  • Meeting deadlines completing all weekly and monthly reports in a timely manner
  • Maintaining delinquency under $500 monthly goal
  • 300 units Class A property
  • Customer service-focused
  • Property Inspections
  • Property Management
  • Tenant relations
  • Leasing and sales
  • Meeting delinquency and occupancy goals monthly
  • Excellent interpersonal skills
  • Team player with strong organizational skills
  • Knowledge of PC operations and software including Microsoft Office Suite
  • Strong knowledge of section 8/HUD
  • Resman, Onesite, Knock, Asana, Elise AI, Proficient typing skills etc
  • Leasing experience
  • Maintenance coordination
  • Team leadership
  • Property inspections
  • Budget management

Certificationscourses

  • Texas Notary (02/14/28)

Timeline

Property Manager

Exponential Property Management
05.2022 - Current

Assistant Property Manager

Capstone Management
06.2018 - 05.2022

Leasing Consultant

New Hope Housing
06.2017 - 06.2018

Bachelor of Arts -

Houston Community College

High School Diploma -

Manvel High School

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Jaylen Willis