Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylen Willis

Virginia Beach,United States

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented Delivery Driver with great skills in relationship building, communication and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Keep systems running smoothly and efficiently to support business needs. Detail-oriented and methodical professional well-versed in root cause analysis and performance improvements. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Word Processor & Infrastructure Technician III

AERMOR
Virginia Beach, VA
04.2024 - 09.2024
  • Installed, configured and maintained server hardware and operating systems.
  • Provided technical support to end users and troubleshot network issues.
  • Monitored system performance and ensured availability of all services.
  • Resolved escalated service requests related to the infrastructure environment.
  • Performed maintenance activities such as patching, upgrades.
  • Tracked physical inventory items such as servers, storage devices.
  • Collaborated with other teams to ensure successful integration of new applications into the IT Infrastructure.
  • Researched new technology solutions that can improve efficiency and reliability of existing IT Infrastructure components.
  • Evaluated and monitored network performance and maintenance.

Infrastructure Technician I

Centurum
Chesapeake, VA
10.2023 - 04.2024
  • Installed, configured and maintained server hardware and operating systems.
  • Provided technical support to end users and troubleshot network issues.
  • Maintained up-to-date documentation on all systems in the infrastructure environment.
  • Set up, optimized and managed network equipment.
  • Resolved escalated service requests related to the infrastructure environment.

Stocker

Foot Locker
Virginia Beach, VA
05.2023 - 10.2023
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained accurate inventory records through manual systems and and or computerized databases.

Delivery Driver

Virginia Beach Express (Fedex Ground)
Norfolk, VA
12.2022 - 04.2023
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded and unloaded boxes and packages to move to and from vehicle.

Termite Technician

Home Paramount Pest Control
Virginia Beach, VA
08.2022 - 12.2022
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Utilized appropriate protective gear and equipment during application.
  • Set mechanical traps, baits and glue boards to remove pests from interior areas.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Inspected buildings and facilities to determine appropriate pest control measures.

Delivery Driver

BK Livsey Inc. (Fedex Ground)
Norfolk, VA
09.2020 - 08.2022
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Checked delivery paperwork against loads, issued receipts and updated logs.
  • Used manual jack to unload at customer site.

Maintenance Technician

TopGolf
Virginia Beach, VA
10.2021 - 02.2022
  • Operated hand and power tools to complete repairs.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Installed, repaired and maintained equipment.
  • Repaired and replaced worn and defective parts.
  • Tested machine malfunctions and performed repairs.
  • Adjusted and calibrated machines as required.
  • Ran regular tests on machines and fixed early problems.

Delivery Driver

Virginia Beach Express (Fedex Ground)
Chesapeake, VA
11.2019 - 09.2020
  • Educated new employees at orientation meetings.
  • Requested signatures or followed touch-free delivery procedures.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Verified order details at distribution center and customer locations to prevent errors.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Trampoline Supervisor

Jump Trampoline Park
Virginia Beach, VA
03.2019 - 11.2019
  • Communicated well with young children, parents, other adults and fellow team members to smoothly handle guest and business needs.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Closed down rides with faulty equipment and notified supervisor.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

Delivery Driver Assistant

Elite Delivery Inc.
Chesapeake, VA
11.2017 - 11.2019
  • Lifted boxes and products with correct safety gear and techniques.
  • Kept loads from being damaged through proper loading and security.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Requested customer signatures for deliveries.
  • Used hand truck to deliver heavy or multiple packages to business and residential locations.
  • Attended training and safety meetings for updated rules and procedures.
  • Dropped off items at customer locations.

Cashier

Food Lion
Virginia Beach, VA
04.2017 - 11.2017
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

Salem High School
Virginia Beach, VA
06.2017

Skills

  • Pallet jack and hand truck operation
  • Refrigerated trailers
  • Lifts up to 125 pounds
  • HAZMAT endorsement
  • Route management
  • Excellent sense of direction
  • Defensive driver training
  • Goods Transport
  • Local Delivery
  • Comfortable with overnight runs
  • Exceptional written and verbal communication skills
  • Four-axle vehicles
  • Trip planning
  • Perfect attendance record
  • Dependable and reliable
  • Time management skills
  • Local routes understanding
  • Responsible driver
  • Courteous and polite demeanor
  • Price Checking
  • Security Monitoring
  • Product Labeling
  • Equipment Operation
  • Order Receiving
  • Customer Service
  • Stock Rotation
  • Storage Management
  • Friendly and Personable
  • Customer Relationships
  • Clear Communication
  • Warehouse Safety
  • Willing to Learn
  • Truck unloading
  • Customer Assistance

Timeline

Word Processor & Infrastructure Technician III

AERMOR
04.2024 - 09.2024

Infrastructure Technician I

Centurum
10.2023 - 04.2024

Stocker

Foot Locker
05.2023 - 10.2023

Delivery Driver

Virginia Beach Express (Fedex Ground)
12.2022 - 04.2023

Termite Technician

Home Paramount Pest Control
08.2022 - 12.2022

Maintenance Technician

TopGolf
10.2021 - 02.2022

Delivery Driver

BK Livsey Inc. (Fedex Ground)
09.2020 - 08.2022

Delivery Driver

Virginia Beach Express (Fedex Ground)
11.2019 - 09.2020

Trampoline Supervisor

Jump Trampoline Park
03.2019 - 11.2019

Delivery Driver Assistant

Elite Delivery Inc.
11.2017 - 11.2019

Cashier

Food Lion
04.2017 - 11.2017

High School Diploma -

Salem High School
Jaylen Willis