LATOYA HICKMAN
Harvest,AL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
22
22
years of professional experience
Work History
Scheduling Representative (Remote)
Aspen Dental
01.2024 - Current
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Provided information regarding medical services, fees, and payment options.
- Developed systems for tracking patient appointment scheduling data.
- Collaborated with other departments to coordinate care plans and schedules.
- Resolved customer inquiries in a timely manner.
- Generated reports on patient appointment scheduling metrics.
- Assisted with creating new policies related to scheduling procedures.
- Followed up with patients regarding upcoming appointments.
- Entered information into system to update status reports.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
GENERAL MANAGER
Rent A Wheel/ Rent A Tire
04.2023 - 01.2024
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Created policies, procedures and guidelines for staff members' daily operations
- Prepared staff work schedules and assigned specific duties
CUSTOMER SERVICE REPRESENTATIVE (OVERNIGHT REMOTE)
Verizon Wireless
09.2020 - 04.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Met daily customer service quotas with a focus on quality
- Troubleshooting Answering high volume calls
- Meeting all quotas needs for the company and customer
OVERNIGHT CAREGIVER
The Country Cottage Assisted Living and Memory Care
03.2017 - 09.2020
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Developed meaningful relationships with clients, understanding their personal stories and daily routines
- Coordinated medical appointments, errands, and social events
- Transported client to doctor's office and essential errands
- Read and contributed to shift reports and care notes
- Protected health information according to HIPAA policies and procedures
ASSISTANT MANAGER
Sonic Drive In
09.2002 - 03.2017
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Assisted with new employee training and conducted performance reviews to track overall progress
- Handled employee discipline and termination according to company policies
- Reported customer and employee accidents, injuries, and concerns for supervisor review
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
HIGH SCHOOL DIPLOMA -
Bob Jones High School
Madison, Alabama05.2004
Skills
- Deadline Management
- Appointment Scheduling
- Meeting Coordination
- Calendar Management
- Maintaining confidentiality
- Follow-up skills
- Data entry proficiency
- Appointment scheduling
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Customer service and support
- Patient scheduling
- Data entry
Timeline
Scheduling Representative (Remote)
Aspen Dental
01.2024 - Current
GENERAL MANAGER
Rent A Wheel/ Rent A Tire
04.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE (OVERNIGHT REMOTE)
Verizon Wireless
09.2020 - 04.2023
OVERNIGHT CAREGIVER
The Country Cottage Assisted Living and Memory Care
03.2017 - 09.2020
ASSISTANT MANAGER
Sonic Drive In
09.2002 - 03.2017
HIGH SCHOOL DIPLOMA -
Bob Jones High School
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