Jaylene Bacierto
Burbank,CA
Summary
Motivated and detail-oriented aspiring IT professional with a strong passion for technology and problem-solving. Highly adaptable and eager to apply technical knowledge in a fast-paced, dynamic environment. Skilled in troubleshooting, customer service, and quickly learning new systems. Able to work independently or collaboratively. Focused on delivering effective solutions and exceptional service. Currently seeking an entry-level IT position to leverage solid foundation of technical knowledge and fulfill strong desire to grow and excel in the IT industry.
Overview
3
3
years of professional experience
Work History
Sales Associate
Carter’s Inc.
10.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Big 5 Sporting Goods
05.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
Dollar King
05.2018 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Information Systems: Computer Information Technology
California State University, Northridge
Northridge, California12.2022
Skills
- Technical Assistance Expertise
- Network Diagnostic Skills
- System Configuration
- Customer Support
- Collaborative Leadership
- Effective Time Management
- Technical Support for Desktop Systems
- Microsoft Windows Proficiency
- Information systems
- Cloud computing
Timeline
Sales Associate
Carter’s Inc.
10.2019 - 02.2021
Customer Service Representative
Big 5 Sporting Goods
05.2019 - 09.2019
Supervisor
Dollar King
05.2018 - 12.2018
Bachelor of Science - Information Systems: Computer Information Technology
California State University, Northridge
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