Summary
Overview
Work History
Education
Skills
Courses
Additional information
Timeline
Generic

Jaylene Belen

Summary

Results-driven sales professional with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.

Overview

16
16
years of professional experience

Work History

Sales Development Representative

Consensus
06.2025 - Current


  • Outbound Prospecting: Engage with prospects through a multi-channel approach, including cold calls, emails, LinkedIn messages, and social media interactions. Use a highly tailored approach to connect with executives and other stakeholders at high-value accounts.
  • Utilized tach stack tools (Gong, 6Sense, lattice, hubspot, LinkedIn sales navigator, Yess.AI, Slack, Chilipiper, Gsuite)
  • Data & CRM Management: Meticulously track all interactions, notes, and next steps within our CRM (HubSpot). Ensure all data is up-to-date and accurate for seamless hand-offs to the sales team.
  • Performance Tracking: Meet and exceed daily, weekly, and monthly activity goals, including calls, emails, and Qualified meetings booked. Regularly review metrics to refine and optimize outreach strategies.
  • Lead Qualification: Engage with potential customers to understand their needs, qualify them against our Ideal Customer Profile (ICP), and schedule discovery meetings for the Account Executive team.
  • Personalized Outreach: Develop customized messaging for each prospect, based on account research and key pain points. Craft emails, LinkedIn messages, and call scripts that resonate with their specific needs and challenges.
  • Account Research & Targeting: Conduct in-depth research on assigned target accounts, identifying key decision-makers, pain points, and company initiatives to inform personalized outreach strategies.

Sales Support Specialist/Account Manager

Static Control Components
10.2021 - 04.2025


  • Expanded client base through strategic outreach.
  • Swiftly resolved customer issues, ensuring seamless service.
  • Implemented CRM integrations for improved data accuracy.
  • Fostered teamwork across departments to tackle client issues, improving responsiveness and ensuring seamless service delivery.
  • Implemented CRM integrations, automating data entry processes to enhance accuracy and streamline operational workflows.
  • Cultivated strong client relationships through effective communication, driving business growth and reinforcing trust.
  • Enhanced order processing efficiency by implementing new protocols, leading to noticeable gains in customer satisfaction and reduced response times.
  • Maintained accurate sales records and conducted regular audits, ensuring compliance with corporate standards and improving data integrity.
  • Coordinated cross-departmental initiatives to resolve client issues, resulting in improved service delivery and strengthened inter-team relationships.
  • Streamlined order management, enhancing customer satisfaction.

Business Development Representative

John Hiester Chrysler Dodge Jeep
05.2019 - 07.2021


  • Led CRM integration projects, enhancing data management and efficiency.
  • Scheduled sales appointments, bolstering client retention.
  • Pursued phone and internet leads, boosting conversion rates.
  • Managed phone communication, maintaining inter-departmental harmony.
  • Achieved tier-level sales targets consistently, exhibiting strong performance.
  • Monitored and analyzed sales metrics to ensure accurate forecasting, enabling strategic adjustments and improved sales outcomes.
  • Developed and executed personalized client engagement plans, resulting in marked improvements in customer satisfaction and loyalty.
  • Partnered with marketing teams to align campaigns with sales objectives, fostering a unified approach that enhanced overall performance.
  • Consistently achieved tier-level sales goals, showcasing a strong commitment to team success and client satisfaction.
  • Optimized CRM workflows to enhance data accuracy, driving measurable improvements in sales tracking and customer insights.
  • Monitored sales performance metrics, enabling proactive strategy adjustments that led to noticeable gains in conversion rates.

Server/Bartender

Ruby Tuesdays
06.2013 - 05.2019


  • Orchestrated customer service, amplifying satisfaction.
  • Oversaw bar operations, ensuring efficient service.
  • Managed staff schedules for optimal availability.
  • Leveraged menu knowledge to boost sales.
  • Facilitated successful catering events.
  • Coordinated with kitchen staff to ensure timely food delivery, resulting in improved service speed and enhanced customer satisfaction.
  • Managed daily bar operations, optimizing inventory turnover and fostering a vibrant atmosphere that increased repeat patronage.
  • Leveraged extensive menu knowledge to recommend pairings, driving substantial improvements in beverage sales and overall dining experiences.
  • Trained new staff on service protocols, enhancing team performance and ensuring consistency in customer interactions.
  • Implemented a feedback system for catering events, allowing for continuous improvement and noticeable gains in client satisfaction.
  • Streamlined bar service processes, reducing wait times and elevating customer satisfaction, leading to increased repeat visits.

Hostess

Brick City Oyster Bar & Grill
06.2012 - 06.2013


  • Strategized efficient table turnover, managing guest seating and reservations.
  • Enhanced guest satisfaction by resolving customer issues professionally.
  • Fostered collaboration with staff for smooth service flow and prompt customer needs addressing.
  • Ensured high sanitation standards and accurate purchase orders management.
  • Devised methods for handling challenging situations, guaranteeing courteous service.
  • Coordinated guest seating arrangements to optimize flow, resulting in a noticeable increase in table turnover and overall efficiency.
  • Resolved customer complaints with a focus on empathy, leading to marked improvements in guest satisfaction and repeat visits.
  • Maintained accurate reservation logs and communicated with kitchen staff to ensure timely service and adherence to guest preferences.
  • Implemented a feedback system for guests, fostering a culture of continuous improvement that enhanced service quality and team performance.
  • Trained new staff on service protocols, promoting teamwork and ensuring a consistent, high-quality dining experience for all patrons.
  • Managed guest seating and reservations, ensuring efficient table turnover and maximizing dining capacity for increased revenue.

Server/Hostess

Elizabeth's Pizza
06.2010 - 02.2011


  • Orchestrated warm guest reception, fostering positive first impressions.
  • Handled high-volume phone inquiries, streamlining operations.
  • Upheld food safety standards, ensuring sanitation and temperature compliance.
  • Cultivated a welcoming environment, enhancing guest experiences and encouraging repeat visits.
  • Managed multiple tables efficiently, leading to increased customer satisfaction and quicker turnover times.
  • Executed meticulous order taking and delivery, minimizing errors and ensuring timely service.
  • Collaborated with kitchen staff to synchronize meal preparation, improving service speed and quality.
  • Demonstrated a positive attitude in high-pressure situations, contributing to team morale and a cohesive work environment.
  • Streamlined order delivery process, resulting in faster service times and heightened customer satisfaction.

Sales Associate

Wet Seal Inc
05.2009 - 05.2010


  • Strategically steered customer sizing guidance, enhancing sales through personalized service.
  • Innovatively implemented inventory solutions, ensuring product availability.
  • Actively promoted sales initiatives, boosting customer engagement by 30%.
  • Diligently tracked inventory, facilitating timely restocking and reducing downtime by 20%.
  • Fostered customer relationships by offering tailored product advice, increasing customer satisfaction by 25%.
  • Enhanced customer interactions through personalized service, fostering strong relationships and driving repeat business.
  • Optimized inventory management practices, ensuring product availability and minimizing stockouts, leading to noticeable gains in sales.
  • Implemented new sales strategies, resulting in substantial improvements in customer engagement and overall store performance.
  • Monitored sales trends and customer feedback, adapting approaches to meet changing demands and increasing store profitability.
  • Worked closely with team members to execute promotional events, enhancing store visibility and attracting new customers.
  • Orchestrated inventory audits, ensuring accurate stock levels and reducing discrepancies, which led to improved operational efficiency.

Education

Diploma -

James Campbell High School
Ewa Beach, HI
01.2008

Skills

  • Strategic planning expertise
  • Effective negotiation strategies
  • Client account management
  • Market research expertise
  • Proficient in delivering presentations
  • Client relationship management
  • Proficient in CRM systems
  • Effective multi-tasking
  • Customer service proficiency
  • Teamwork and collaboration
  • Contract negotiation
  • Leads prospecting
  • Cold calling
  • Pipeline management

Courses

Computer Skills Course at Central Carolina Community College

Additional information

  • Work Authorization
  • Authorized to work in the US for any employer

Timeline

Sales Development Representative

Consensus
06.2025 - Current

Sales Support Specialist/Account Manager

Static Control Components
10.2021 - 04.2025

Business Development Representative

John Hiester Chrysler Dodge Jeep
05.2019 - 07.2021

Server/Bartender

Ruby Tuesdays
06.2013 - 05.2019

Hostess

Brick City Oyster Bar & Grill
06.2012 - 06.2013

Server/Hostess

Elizabeth's Pizza
06.2010 - 02.2011

Sales Associate

Wet Seal Inc
05.2009 - 05.2010

Diploma -

James Campbell High School

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