Jaylene Cadiente
Mililani,United States
Summary
Customer-focused professional with successful 20-year career in military government sector. Dynamic successful applying customer service and communication in busy business environment.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proficient case manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in research complaint resolution.
Overview
27
27
years of professional experience
Work History
Case Manager
HQ Pacific Air Forces (PACAF) Inspector General Office
10.2022 - Current
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- As a case manager, I handled complaints by conducting research and collecting, organizing, reviewing, and analyzing data and facts to solve complex problems. Conducted Title 10 USC 1034 investigations, including building investigative plans, fact-finding, gathering and evaluating evidence, identifying and interviewing witnesses, determining the weight of evidence, and consulting with legal advisors. Submit written reports.
- Supervisor: Casey Fitzpatrick (8087895155)
- Okay to contact this Supervisor: Yes
IG Inspections Superintendent
624 Regional Support Group
12.2021 - Current
- Hours per week: 20
- Duties, Accomplishments and Related Skills:
- Planned, coordinated, and conducted an inspection of six units across the Reserve Group. Train, mentor, and lead Wing Inspection Team (WIT) and Unit Self-Assessment Program managers in inspection duties and the IG process. Develops inspection schedule, planning, organizing, and executing a wide range of inspection activities for the Commander. Orchestrate and manage various aspects of exercise inspections. Perform trend analysis, evaluate root causes, and recommend corrective actions. Conducts on-site inspection. Lead collaboration efforts among base agencies and information gatekeepers to foster partnerships.
- Supervisor: Melissa Fernandez
- Okay to contact this Supervisor: Yes
Reservist
United States Air Force Reserves
10.1998 - Current
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Dec 2021 to present - Superintendent, IG Inspections
- 2017 - 2021, Health Administration Flight Chief
- 2013-2017, Medical Readiness Section Chief
- 2008-2012, Aerospace Medical Office Manager
- Supervisor: Janet Baxa (8083823036)
- Okay to contact this Supervisor: Yes
Administrative Assistant
HQ PACAF A4C Civil Engineering Division
03.2020 - 02.2022
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Provided specialized administrative support for the division by issuing policy and implementation guidance for the command's civil engineer readiness program, supporting general war, strategic, and contingency plans for active and reserve component forces. Authorized and verified official travel. Acted as a division workflow manager, performing a full spectrum of administrative functions, coordinating, reviewing, and analyzing requests for information. Served as the Directorate Security Assistant, initiating, reviewing, and processing security clearances up to SCI level. Coordinated the completion of all tasks, data calls, and inquiries on time and by requirements via the official tasking program.
- Supervisor: Melissa Tabbal (8085614603)
- Okay to contact this Supervisor: Yes
Education
Master's degree - Health Administration
Trident University International
Chandler, AZ, United States02.2020
Bachelor's degree - Health Science, Health Care Management
Trident University International
Cypress, CA, United States09.2014
Associate's degree - Allied Health
Community College of the Air Force
Gunter AFB, AL, United States09.2006
Certificate of Achievement Program - Paralegal - Paralegal Studies
Kapiolani Community College
Honolulu, HISkills
- Case analysis
- Regulatory compliance oversight
- Customer complaint resolution
- Comprehensive documentation skills
- Analytical investigation skills
- Compliance assessment and evaluation
Accomplishments
- Documented and resolved complaints, which led to maintaining a 98% resolution rate on initial contact.
- Collaborated with a team of five members in the current transition of the Defense Case Activity Tracking System Enterprise (DCATSE), which is the system used to record these complaints and violations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Case Manager
HQ Pacific Air Forces (PACAF) Inspector General Office
10.2022 - Current
IG Inspections Superintendent
624 Regional Support Group
12.2021 - Current
Administrative Assistant
HQ PACAF A4C Civil Engineering Division
03.2020 - 02.2022
Reservist
United States Air Force Reserves
10.1998 - Current
Bachelor's degree - Health Science, Health Care Management
Trident University International
Associate's degree - Allied Health
Community College of the Air Force
Master's degree - Health Administration
Trident University International
Certificate of Achievement Program - Paralegal - Paralegal Studies
Kapiolani Community College
Job Related Training
- Air Force Inspector General Training Course (Inspections) - Feb 2022
- Readiness Exercise Advance Planning, Executing and Reporting (REAPER) - Feb 2022
- Air Force Complaints Resolution Program Training Course (Investigations) - Aug 2023
- Department of Defense Office of Inspector General Whistleblower Reprisal Investigation Course - Mar 2023
Additional Information
- Computer skills: Experience with PC and Macintosh operating systems, Microsoft Office, Outlook, Word, Excel, PowerPoint, Teams, worked with various databases, programs, and system software to include IG systems such as MICT, IGEMS, ACTS.
- Citizenship: USA
- Veterans Preference: 5 points
- Security Clearance: Secret