Summary
Overview
Work History
Education
Skills
Timeline
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Jaylene Cardenas

Phoenix,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Passport Health
06.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Developed and updated databases to handle customer data.

Apprentice Teacher

Great Hearts Academies
06.2021 - 05.2023
  • Worked with classroom teacher to learn about current standards and best practices.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
  • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
  • Utilized various teaching techniques and strategies to engage students in learning.
  • Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Pet Reservation Specialist

PetSmart Charities
06.2018 - 03.2020
  • Provided customers with information about availability and pricing.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.

Education

GED -

YMCA Achievers Program
Phoenix, AZ
05.2016

Skills

  • Technical Support
  • Report Preparation
  • Call Control
  • Complaint Resolution
  • Customer Service
  • Data Entry
  • Problem-Solving Skills

Timeline

Call Center Representative

Passport Health
06.2022 - Current

Apprentice Teacher

Great Hearts Academies
06.2021 - 05.2023

Pet Reservation Specialist

PetSmart Charities
06.2018 - 03.2020

GED -

YMCA Achievers Program

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Jaylene Cardenas