Jaylene Castro
Houston,TX
Summary
Customer-oriented skills with experience in service calls and customer care. Flexible and organized in time management skills, approachable and positive communicator with calm and level-headed approach.
Overview
2
2
years of professional experience
Work History
Retail Worker
Walmart
Houston, TX
2023.05 - Current
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Attended customer calls daily to provide support for any inconvenience and or questions.
Head Hostess
Longhorn Steakhouse
Houston, TX
2022.08 - 2023.05
- Greeted guests upon arrival and escorted them to their tables.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Education
High School Diploma -
Willowridge High School
Houston, TX2023-05
Skills
- Customer Service Expertise
- Friendly And Outgoing
- Friendly And Positive
- Customer Outreach
- Digital Communications
Timeline
Retail Worker
Walmart
2023.05 - Current
Head Hostess
Longhorn Steakhouse
2022.08 - 2023.05
High School Diploma -
Willowridge High School