Jaylene DeBenedictis
Hockley,TX
Summary
Dependable server successfully providing high-quality customer service to guests in restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bartender/Server
Red Board Tavern and Grill
07.2023 - 02.2024
- TABC certified
- Food handlers certificate
- Fulltime Bartender and food server in casual fine dining environment, creating and serving specialty cocktails
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upheld strict regulations for safe alcohol service and food safety.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Identified issues, analyzed information and provided solutions to problems.
- Processed orders correctly and sent to kitchen employees for preparation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Spa Receptionist/Desk Coordinator
Life Time Fitness
09.2019 - 03.2020
- Interacted with guests daily to provide positive experience at spa
- Collaborated with team of technicians for efficient, high-quality service and 100% customer satisfaction
- Consistently received positive feedback from guests and managers on performance reviews
- Maintained solid knowledge base of all spa and resort products and services
- Answered questions about spa, treatments offered and spa's amenities
- Monitored access of guests and escorted to treatment areas
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Managed all front desk tasks, including maintenance and filing of client records and service history data
- Highest product sales average
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained records related to sales, returns and inventory availability
- Educated customers on promotions to enhance sales
- Prepared cash deposits with zero discrepancies
- Highest pre-booking average.
Owner/photographer
Self
01.1996 - 12.2019
- Created client and vendor timelines and schedules
- Boosted brand awareness with target customer demographics with social, print and email campaigns
- Booked flights, hotels, and car rentals
- Coordinated creation and deployment of social media posts and other marketing collateral
- Planned events
- Planned and prepared for all on-location and studio shoots
- Defined and recommended detailed solutions to capture images
- Performed advanced computer processing of images for assignments
- Selected and set up appropriate props, backdrops and lighting
- Consulted with customers to assess needs and propose optimal solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Server
Dini's By The Sea
01.1996 - 09.2000
- Processed orders and sent to kitchen employees for preparation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Calvin Christian
Escondido, CA09.1988
Skills
- Commitment to quality and service
- Beverage Preparation
- Upselling and Cross Selling
- Food safety understanding
- Team player
- Exceptional customer service
- Point of sale operation
- Tableside Etiquette
- Strong Work Ethic
- Problem-solving skills
Certification
TABC Certified, 07/01/23, 03/01/25
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20
- Administrative support professional fit, Proficient, 08/01/20
- Bartending, Proficient, 06/01/23
- Customer service, Proficient, 06/01/21
- Attention to detail, Proficient, 05/01/23
- Project timeline management, Proficient, 05/01/20
- Customer focus & orientation, Proficient, 06/01/21
- Administrative assistant/receptionist, Proficient, 07/01/21
- Food service: Customer situations, Proficient, 07/01/23
Timeline
Bartender/Server
Red Board Tavern and Grill
07.2023 - 02.2024
Spa Receptionist/Desk Coordinator
Life Time Fitness
09.2019 - 03.2020
Owner/photographer
Self
01.1996 - 12.2019
Server
Dini's By The Sea
01.1996 - 09.2000
High School Diploma -
Calvin Christian