Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylene Ferrell

Fallbrook

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

10
10
years of professional experience

Work History

Senior Mortgage Loan Processor

Home Mortgage Experts, Inc.
04.2019 - Current
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Processed mortgage loan applications accurately and successfully for over five years.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.

Assistant Property Manager

AIMCO
06.2018 - 05.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Kept accurate records of all resident and tenant correspondence.

Assistant Store Manager

Tilly's
11.2013 - 06.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Escondido High School
Escondido, CA
06.2014

Skills

  • Strategic Financial Planning
  • Industry Research
  • Critical Thinking
  • Federal Statutes
  • Customer Interaction
  • Field Inspection
  • Completing Interviews
  • Underwriting Regulations
  • Solution Planning
  • Contract Finalization
  • Financial Document Review
  • Processing Loan Applications

Timeline

Senior Mortgage Loan Processor

Home Mortgage Experts, Inc.
04.2019 - Current

Assistant Property Manager

AIMCO
06.2018 - 05.2019

Assistant Store Manager

Tilly's
11.2013 - 06.2018

High School Diploma -

Escondido High School
Jaylene Ferrell