Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Senior Mortgage Loan Processor
Home Mortgage Experts, Inc.
04.2019 - Current
Handled any conditions sent from underwriting departments.
Reviewed financial statements and contacted institutions and customers to clarify details.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
Processed mortgage loan applications accurately and successfully for over five years.
Analyzed borrower credit reports and income statements to verify accuracy.
Coordinated closing process with attorneys, title companies, and government clerks.
Upheld complete confidentiality of all submitted information according to release guidelines.
Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Verified credit histories, personal references and employment backgrounds for each applicant.
Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Assistant Property Manager
AIMCO
06.2018 - 05.2019
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Kept accurate records of all resident and tenant correspondence.
Assistant Store Manager
Tilly's
11.2013 - 06.2018
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Escondido High School
Escondido, CA
06.2014
Skills
Strategic Financial Planning
Industry Research
Critical Thinking
Federal Statutes
Customer Interaction
Field Inspection
Completing Interviews
Underwriting Regulations
Solution Planning
Contract Finalization
Financial Document Review
Processing Loan Applications
Timeline
Senior Mortgage Loan Processor
Home Mortgage Experts, Inc.
04.2019 - Current
Assistant Property Manager
AIMCO
06.2018 - 05.2019
Assistant Store Manager
Tilly's
11.2013 - 06.2018
High School Diploma -
Escondido High School
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