Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylene Galvan

Lansing,IL

Summary

Dynamic and detail-oriented professional with experience at Starbucks Coffee Company, excelling in customer service and team collaboration. Proven ability to create personalized beverages while maintaining cleanliness and quality control. Recognized for effective time management and active listening skills, fostering a positive environment that enhances customer satisfaction and loyalty.

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Starbucks Barista

STARBUCKS COFFEE COMPANY
10.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier

Domino's Pizza
03.2020 - 07.2021
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.

Education

High School Diploma -

Thornton Fractional South
Lansing, IL
05.2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Menu memorization
  • Quality control

Timeline

Starbucks Barista

STARBUCKS COFFEE COMPANY
10.2022 - Current

Cashier

Domino's Pizza
03.2020 - 07.2021

High School Diploma -

Thornton Fractional South

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