Jaylene Garcia
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Universal Resort
09.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Daycare Assistant Teacher
Kid City USA
08.2021 - 05.2022
- Read and told stories to promote and support overall language development.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Supervised free play and other activities to keep children safe.
Education
Lake Howell High School
Winter Park, FL05.2022
Skills
- Dining Area Maintenance
- Sales Expertise
- Dining Customer Service
- Menu Memorization
- Guest Relations Management
- To-Go Order Preparation
- Stocking and Replenishing
- Server Training
Timeline
Server
Universal Resort
09.2022 - Current
Daycare Assistant Teacher
Kid City USA
08.2021 - 05.2022
Lake Howell High School
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