Jaylene Kemmis
Berea,OH
Summary
Results-Driven Regional Property Manager with over 20 years of comprehensive experience in the property management sector, I have successfully overseen a portfolio of 2,413 apartments and led a dynamic team of 100 professionals. My proven track record demonstrates a consistent ability to drive revenue growth while meeting key operational objectives and milestones.
I specialize in optimizing property performance, elevating resident satisfaction, and executing strategic management solutions that deliver results. My strong leadership and communication skills emphasize team development and promote a collaborative work environment. Additionally, I am adept at analyzing market trends to identify opportunities and implement innovative strategies that maximize profitability.
Overview
21
21
years of professional experience
Work History
Regional Property Manager
ZG Properties LLC.
10.2021 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Inspected community common areas, apartment units and model appearance to address problems as needed.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Negotiated vendor contracts and presented to owners for approval.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
ZG Properties
07.2019 - 10.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Reduced vacancy periods by implementing strategic marketing initiatives, and pre-leasing apartments
- Provided ongoing training opportunities for all new property management staff.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted regular property inspections to preemptively identify and address maintenance needs and over all conditions of the property.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Optimized Yardi property management software usage, enhancing operational efficiency.
Property Manager
ABC Management
08.2014 - 07.2019
- Handled tenant complaints promptly and appropriately, scheduling repairs, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, scheduling all maintenance and preventative maintenance.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Completed all perspective screening approval or denials.
- Conducted regular inspections of both interior and exterior of properties for any safety concerns or repairs needed.
- Coordinated all perspective tours to ensure occupancy was at minimal 95% occupied.
Property Manager
The King Group
08.2006 - 09.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from move in to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and filed with the lawyers as needed.
- Maintained original leases and renewal documents.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Increased revenue with increased lease renewal negotiations, focusing on tenant retention.
Property Manager
Windsor Management
03.2003 - 08.2006
Education
High School Diploma -
E.L. Bowsher
Toledo, OH06.2001
Skills
- Sales management
- Business Planning
- Multitasking
- Reliability
- Contract Negotiation
- Tenant screening
- Property Operations
- Tenant relations
- Property Inspections
- Staff Training and Development
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Decision-Making
Summary
Results-Driven Regional Property Manager with over 20 years of comprehensive experience in the property management industry, I have successfully overseen a portfolio of 2,413 apartments and led a dynamic team of 100 professionals. My proven track record demonstrates a consistent ability to drive revenue growth while meeting key operational objectives and milestones.
I specialize in optimizing property performance, elevating resident satisfaction, and executing strategic management solutions that deliver results. My strong leadership and communication skills emphasize team development and promote a collaborative work environment. Additionally, I am adept at analyzing market trends to identify opportunities and implement innovative strategies that maximize profitability.
Timeline
Regional Property Manager
ZG Properties LLC.
10.2021 - Current
Property Manager
ZG Properties
07.2019 - 10.2021
Property Manager
ABC Management
08.2014 - 07.2019
Property Manager
The King Group
08.2006 - 09.2014
Property Manager
Windsor Management
03.2003 - 08.2006
High School Diploma -
E.L. Bowsher
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