Jaylene Lucas
Brooklyn,NY
Summary
Highly organized and motivated professional with over six years of experience in administrative support and customer service. Seeking an Executive Assistant role to leverage skills in calendar management, communication, and project coordination to support senior executives in a fast-paced environment. Adept at multitasking and prioritizing tasks to ensure smooth operations and efficient workflow. Proven ability to maintain confidentiality, exercise discretion, and handle sensitive information with professionalism.
Overview
8
8
years of professional experience
Work History
Unit Coordinator Administrator
New York Department Of Education
09.2022 - Current
- Provided comprehensive administrative support to department heads and senior staff, ensuring smooth and efficient operations
- Managed and coordinated over 20 different multiple projects simultaneously, adhering to deadlines and maintaining high-quality standards
- Acted as the primary point of contact for internal and external communications, effectively handling inquiries, correspondence, and scheduling
- Scheduled and organized meetings, conferences, and workshops, including preparing agendas, taking minutes, and following up on action items
- Maintained and updated records and databases, ensuring data integrity and confidentiality
- Assisted in monitoring and tracking departmental budgets, processing invoices, and managing financial records
- Proactively identified and resolved administrative issues, contributing to the overall efficiency and effectiveness of the unit
- Collaborated with colleagues across departments to support various initiatives and projects, fostering a collaborative work environment
Customer Service Agent
American Airlines
06.2022 - 01.2024
- Provided exceptional customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive travel experience
- Coordinated boarding procedures for flights, managing passenger flow, verifying documents, and ensuring timely departures
- Acted as a liaison between flight crews, ground staff, and passengers, effectively communicating updates and changes
- Handled passenger complaints and concerns with professionalism and efficiency, ensuring satisfactory resolutions
- Prepared and processed various travel documents, including boarding passes and baggage claims, maintaining accuracy and compliance with airline policies
- Managed and prioritized multiple tasks in a fast-paced environment, ensuring all duties were completed efficiently and accurately
- Ensured adherence to safety regulations and protocols, contributing to the overall security and safety of the airline operations
Mobile Sales Consultant
Best Buy
02.2018 - 06.2022
- Execution of selling programs while providing guests a seamless Omni-channel experience
- Maintaining a merchandise, display and marketing standards ensuring the store is consistently replenished
- Balanced store opening and closing sales along with creating deposit slips
- Driving individual sales performance and KPI's while demonstrating company values and supporting company initiatives
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
Sales Associate
American Eagle
10.2016 - 02.2018
- Working closely with management and team members to increase productivity according to needs of business
- Adapting techniques according to volume of customers to ensure each shopper receives products and service their needs
- Maintained department presentation in line with company guidelines including demonstrating good customer service
- Educated customers on the best product fit, which led to customer loyalty and customer satisfaction identified through customer survey results
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor's Degree -
John Jay College of Criminal Justice
New York, NY05-2025
High School -
Pace High School
New York06-2015
Skills
- Executive Calendar Management
- Meeting Coordination and Facilitation
- Appointment Scheduling
- Document Control and Workflow Coordination
- Proficiency in Microsoft Office Suite and Google Workspace
- Business Development and Client Relationship Building
- Conflict Resolution and Problem-Solving
- Organizational Skills with Attention to Detail
- Time Management and Multitasking
- Excellent Verbal and Written Communication
- Team Collaboration and Staff Support
- Adaptability in Fast-Paced Environments
- Client Relationship Building
Languages
Spanish
Full Professional
Timeline
Unit Coordinator Administrator
New York Department Of Education
09.2022 - Current
Customer Service Agent
American Airlines
06.2022 - 01.2024
Mobile Sales Consultant
Best Buy
02.2018 - 06.2022
Sales Associate
American Eagle
10.2016 - 02.2018
Bachelor's Degree -
John Jay College of Criminal Justice
High School -
Pace High School
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