Jaylene Myers
Columbia,SC
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
11
11
years of professional experience
Work History
Case Manager
Richland Lexington DSN Board
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
HRDC
10.2017 - 02.2018
- Assisting each individual based on their own unique needs for assistance finding child care, and/or jobs while helping them access community resources as well as additional financial resources to help them succeed in their journey
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Behavioral Technician
Pediatric Therapy Clinic
08.2016 - 07.2017
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
Intake Coordinator/Family Support Specialist (FSS)
STEP
10.2015 - 02.2016
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Child Autism Technician (CAT)/Family Support Specialist (FSS)
Family Outreach
02.2014 - 02.2015
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
Bachelor's degree - Community Health
Montana State University
Bozeman, MT08.2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Community outreach
- Conflict resolution
- Client advocacy
- Patient assessment
- Patient support
Timeline
Case Manager
Richland Lexington DSN Board
01.2024 - Current
Case Manager
HRDC
10.2017 - 02.2018
Behavioral Technician
Pediatric Therapy Clinic
08.2016 - 07.2017
Intake Coordinator/Family Support Specialist (FSS)
STEP
10.2015 - 02.2016
Child Autism Technician (CAT)/Family Support Specialist (FSS)
Family Outreach
02.2014 - 02.2015
Bachelor's degree - Community Health
Montana State University
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