Jaylene Parada
McKinney,TX
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pacific Dental Services
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Assistant Manager
Pacific Dental Services
08.2020 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Massage Envy Spa
05.2019 - 09.2020
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Corresponded with clients through email, telephone, or postal mail.
- Prepared team schedules and cross-trained staff to meet business demands
- Worked in Accounting
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
- Worked in sales, making sure the clinic is hitting all the sales goals
Education
High School Diploma -
Prairie View High School
Brighton, CO05.2016
Bachelor of Science -
Metropolitan State University of Denver
Denver, COSkills
-team collaboration
-critical thinking
-problem solving
-data analysis
-communication
-training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Pacific Dental Services
10.2023 - Current
Assistant Manager
Pacific Dental Services
08.2020 - 10.2023
Assistant Manager
Massage Envy Spa
05.2019 - 09.2020
High School Diploma -
Prairie View High School
Bachelor of Science -
Metropolitan State University of Denver
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