JAYLENE PETERSON
Troy,ME
Summary
Senior Community Association Manager with eleven years of proven success in leadership, operational excellence, and development, with a keen understanding of the elements of HOA, Condo, Cooperative, High-Rise, Mid-Rise, Villas, Townhomes, Oceanfront, Resort, and Island Communities. Recognized for inspiring management team members to excel and to encourage creative and safe work environments.
Overview
9
9
years of professional experience
Work History
General Manager
Castle Group Inc.
12.2021 - Current
- General Manager of an oceanfront luxury two-tower high-rise, eleven villas, four-story mid-rise, and restaurant
- Over site of 23 staff members and all outside vendors, contracts
- Monitoring the progress of the seven-million-dollar pool deck and modernization project and providing support to all bodies of the project
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs
- Training all staff per Castle Group Inc.'s standards and reporting requirements
- Providing Weekly, Monthly Status Reports and Financial Bridge Reports to the Board of Directors, residents, and company representatives.
General Manager
Castle Group, Inc.
12.2021 - 12.2023
- General Manager of Mid-Rise Oceanfront Cooperative
- Manage all elements of common elements of the building - pool, tennis courts, landscaping, plant health, irrigation, elevators, and beachfront clean up, following city and state guidelines
- Oversight of concrete restoration for three towers, update installation of Wifi, key fob, and camera security systems
- Oversight of the renovation of the management offices
- Organize all board and committee meetings and social events
- Provided Shareholders with the monthly newsletter of the association's current updates and area events
- Provide weekly, monthly, and annual reports, action lists of ongoing projects, and monthly expense reports
- Create draft/shell budget and support the treasurer and finance committee to completion
- Obtain proposals for contracted work and all service renewal contracts with the support of the association attorney
- Develop team-building strategies and implement training and proper procedures and protocols to ensure a high level of association operations while meeting all human resources guidelines.
General Manager
KW Property Management
03.2021 - 12.2021
- General Manager of a Master Association with oversight of five sub-associations and staff, a total 1,982-door mixed community consisting of condos, villas, detached homes, and 55+ communities
- Manage all elements of common areas of the Master Association and staff required to operate the facility
- Master community required oversight of portfolio managers, accounting staff, administrative staff, maintenance and grounds staff, social director, physical fitness trainer, art instructor, retail space, restaurant, four association pools, tennis courts, pickle ball courts, billiards, shuffleboard courts, 660 seat theater, and all outside vendors
- Reviewed all Weekly and Monthly Reports, Action Lists, Budgets, Monthly Expense Reports, Work Orders, Staff training and performance appraisals, and disciplinary action for the Master and Sub- associations
- Attended all Board Meetings and oversite of Clubs and Committees for the Master Association
- Conducted all inspections on all buildings and grounds.
Senior Community Association Manager
Marquis Association Management/Associa
Miami, FL
07.2018 - 03.2021
- General Manager of an oceanfront luxury high-rise on the Galt Mile Fort Lauderdale
- Developed and adhered to community budgetary restrictions in collaboration with the Board of Directors
- Enforced compliance with community regulations, guidelines, and state statutes
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs
- Oversaw and enhanced work of maintenance, housekeeping, security, front desk, and office admin twenty-five on-site team members to promote optimal efficiency and obtain necessary results
- Provided team building, training, disciplinary actions, performance evaluations, and promoted staff retention
- Addressed and quickly resolved resident complaints with knowledgeable support
- Reviewed and evaluated monthly and quarterly financial statements
- Prepared specifications solicited bids and approved subcontracts for building services
- Promoted positive company and owner relationships through proactive attention to concerns
- Used strong negotiating talents to obtain reasonable fees from contractors for all outsourced work
- Oversite of an eighteen-month, ten-million-dollar concrete restoration project combined with a 40-10 re-certification.
Community Association Manager
Grs Management Associates Inc.
Lake Worth, FL
07.2017 - 07.2018
- General Manager of an onsite HOA 625 detached home community
- Organized all board and committee meetings
- Developed, reviewed, and submitted property operating and capital budgets
- Coordinated special events and community entertainment
- Supported, and trained staff on community violations and regulations, addressed concerns with committee members and developed strategies to correct infractions beyond fining
- Management responsibilities included oversite of a large clubhouse with a gym, indoor and outdoor basketball courts, clay tennis courts, lake management, landscaping, irrigation, plant health, pest control, two pools, cabanas, with a splash pool, staff, and community 74 camera security systems.
Community Association Manager
Boca Isles South
Boca Raton, FL
08.2015 - 05.2017
- General Manager of an onsite HOA 577 detached home community
- Developed and adhered to community budgetary restrictions in collaboration with the board of directors
- Enforced compliance with community regulations and guidelines
- Organized all board and committee Meetings
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support
- Oversaw monthly collections of over $184,640.00 in HOA Funds, maintaining high payment rates by building positive relationships with owners
- Administered property-related budgets, reviewed invoices, and tracked costs
- Established strong, professional relationships with vendors, committees, and residents by promoting team collaboration and delivering exemplary service
- Compiled maintenance and repair requests for submission to onsite maintenance staff and contacted local contractors for bid proposals
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Oversite of Clubhouse with gym, kitchen, event room, game rooms, conference room, art room, large pool, and spa, 14 lakes, reserve land, walking trails, playground, and tennis courts.
Education
Skills
- Business Administration
- Database Management
- Property Inspections
- Contract Negotiation
- Maintenance Scheduling
- Staff Management
- Compliance Monitoring
- New Construction
Awards
- Manager of the Quarter 2019, and 2020.
- Manager of the Year 2021, Castle's Core Values Award 2023
References
- Steven Miller, 305-725-9072
- Kenly Lafosse, 786-261-7930
- Teresa Hamilton, 561-886-8369
Timeline
General Manager
Castle Group Inc.
12.2021 - Current
General Manager
Castle Group, Inc.
12.2021 - 12.2023
General Manager
KW Property Management
03.2021 - 12.2021
Senior Community Association Manager
Marquis Association Management/Associa
07.2018 - 03.2021
Community Association Manager
Grs Management Associates Inc.
07.2017 - 07.2018
Community Association Manager
Boca Isles South
08.2015 - 05.2017