Jaylene Rivera

• Daily calls average of 15-20 calls
• Continually expanded knowledge of Curaleaf product line.
• Researched product's technical specifications and accurately communicated information.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Assisted with demonstrations for Curaleaf products to showcase functionality.

• Beauty advisor-

Maintained counter and display areas for cleanliness and organization

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Recommended specific hair and beauty products to meet individual customer needs.

Engaged in friendly conversation with customer to better uncover individual needs.

Identified skin and hair needs of customers to provide assistance in choosing best products.

• Cashier-

Managed efficient cash register operations.

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes.

Addressed customer needs and made product recommendations to increase sales.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Welcomed customers and helped determine their needs.

• Key holder-

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

• Cash handling, customer service, merchandising, cashier, management

Monitored workflow to improve employee time management and increase productivity.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives, and communication goals.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Customer service-

Provided positive first impressions to welcome existing, new, and potential customers.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

• Cashier-

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Cash handling, customer service

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Customer service, cashier

Used POS system to process sales, returns, online orders, and gift card activations.

Greeted customers and helped with product questions, selections, and purchases.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Provided exceptional services and pleasant shopping experiences to retail customers.

• Stored food properly by adhering to food safety policies and procedures.
• Adhered to company safety policies and procedures for proper food safety and sanitation.
• Worked in production to improve efficiency.
• Packaged food items for shipment and organized orders for delivery.