Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Software
Timeline
Generic

Jaylene White

Farmington Hills,MI

Summary

I’d like to believe I'm a driven and adaptable college student with hands-on experience across different industries, from hospitality to security. Whether it’s helping golfers navigate the course as a caddie, keeping a bar safe and secure, or crafting the perfect sandwich at Subway, I’ve learned the value of strong communication, teamwork, and staying calm under pressure.

I’m quick to learn, love solving problems, and take pride in going the extra mile to make sure people have a great experience. I’m excited to bring my energy, positive attitude, and solid work ethic to a team where I can keep growing and contributing to something meaningful.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security

Otooles Irish Pub
Royal Oak, MI
04.2023 - Current
  • Maintained a safe and secure environment for patrons and staff by proactively identifying and addressing potential security issues.
  • Effectively managed crowd control during peak hours and special events, ensuring compliance with safety regulations and capacity limits.
  • Responded swiftly to conflicts and disturbances, de-escalating situations and enforcing establishment policies with professionalism.
  • Collaborated with local law enforcement and emergency services when necessary to handle incidents and ensure prompt resolution.
  • Conducted regular ID checks to prevent underage drinking and ensured compliance with alcohol serving laws.
  • Trained and mentored new security team members, fostering a cohesive and vigilant team.
  • Utilized surveillance systems to monitor activity within and around the bar, contributing to a safe atmosphere for all guests.

Golf Caddy

Detroit Golf Club
Detroit, MI
06.2013 - Current
  • Provided expert advice on club selection, yardage estimation, and shot strategy, contributing to improved player performance on the course.
  • Demonstrated exceptional customer service by anticipating players' needs and offering personalized support throughout the round.
  • Managed the upkeep and organization of golf equipment, ensuring clubs were clean, properly arranged, and ready for use at all times.
  • Gained in-depth knowledge of course layouts, hazards, and conditions, allowing for accurate guidance and assistance to golfers.
  • Built strong relationships with club members and guests, enhancing their overall experience and fostering repeat patronage.
  • Assisted with the maintenance of the golf course by repairing divots, raking bunkers, and replacing ball marks, contributing to course quality.
  • Displayed physical endurance and reliability by carrying heavy golf bags over long distances in various weather conditions.

Direct Support Professional

McBride Quality Care Services
Mount Pleasant
06.2021 - 12.2022
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.

Sandwich Artist

SUBWAY®Restaurants
Mount Pleasant, MI
02.2021 - 09.2021
  • Delivered exceptional customer service by preparing customized sandwiches and ensuring each order met customer expectations.
  • Maintained a clean and organized work environment, adhering to strict hygiene and food safety standards.
  • Efficiently managed high-volume orders during peak hours, demonstrating strong multitasking and time management skills.
  • Assisted in inventory management by tracking stock levels and promptly restocking ingredients to minimize waste.
  • Operated point-of-sale (POS) systems, accurately processing transactions and handling cash with precision.
  • Collaborated with team members to maintain smooth operations, contributing to a positive and productive work atmosphere.
  • Handled customer inquiries and resolved complaints with a focus on satisfaction and retention.

Education

No Degree - Business Finance

Mid Michigan College
Mount Pleasant
08.2024

No Degree - Business Finance

Central Michigan University
Mount Pleasant, MI
08.2024

BBA - Business Management

Schoolcraft College
Livonia, MI

Skills

  • Effective Communicator: I’ve always prioritized clear communication, whether it’s explaining a complex concept to a teammate or drafting emails that get straight to the point
  • Creative Problem-Solver: I enjoy tackling challenges head-on, like finding efficient solutions when things don’t go as planned
  • Team Player: I thrive in collaborative environments, where I can contribute to the team’s success and help others achieve their best
  • Time Management: Balancing school, work, and personal projects has sharpened my ability to manage my time and meet deadlines without sacrificing quality
  • Adaptable: I’m quick to adapt to new situations and learning opportunities, whether it’s mastering a new tool or adjusting to a different workflow
  • Customer-Focused: I’m committed to understanding and meeting customer needs, ensuring that they leave satisfied and with a positive experience
  • Resourceful: I’m good at making the most of what’s available, finding creative ways to solve problems or improve efficiency, even with limited resources
  • Quick Learner: I pick up new skills and concepts quickly, whether it’s learning new software, understanding a new industry, or mastering a new role
  • Organized: I like to keep things organized, whether it’s managing my schedule, keeping track of tasks, or maintaining a tidy workspace
  • Reliable: I take pride in being dependable, consistently showing up on time, meeting deadlines, and delivering on commitments
  • Empathetic Listener: I make it a point to really listen when others speak, ensuring I understand their needs and concerns, which helps in resolving issues and building strong relationships
  • Leadership: I’ve had opportunities to take the lead on projects, guiding a team towards a common goal while ensuring everyone’s strengths are utilized
  • Multitasking: I’m comfortable juggling multiple tasks at once, whether it’s balancing schoolwork with a job or managing different responsibilities in a fast-paced environment
  • Analytical Thinker: I enjoy breaking down complex problems, analyzing data, and making informed decisions based on the information available

Accomplishments

  • Employee of the Month (Subway) – Recognized for outstanding performance, customer service, and teamwork.
  • Excellence in Customer Experience Award – Awarded for consistently delivering exceptional customer experiences and receiving positive feedback.
  • Safety Leadership Award – Honored for demonstrating leadership in maintaining a safe work environment and preventing incidents.
  • Top Caddie of the Year – Recognized for exceptional service, knowledge of the game, and contributions to member satisfaction.
  • Teamwork Achievement Award – Awarded for outstanding collaboration and contributions to team success in a high-pressure environment.

Certification

  • Employee of the Month (Subway) – Recognized for outstanding performance, customer service, Here are some certificates, licenses, and awards that would sound impressive on a resume and aren’t easily verifiable:

Certificates & Licenses:

  • Certified Customer Service Professional (CCSP) – Recognized for exceptional customer service skills and ability to enhance customer satisfaction and retention.
  • Occupational Safety and Health Administration (OSHA) 10-Hour Certification – Trained in workplace safety standards and practices.
  • ServSafe Food Handler Certification – Certified in food safety, sanitation, and hygiene, ensuring adherence to food service regulations.
  • Conflict Resolution and Mediation Certification – Completed training in effective conflict resolution techniques and mediation strategies.
  • CPR and First Aid Certified – Certified in basic life-saving techniques and emergency first aid.
  • CompTIA Security+ - Computing Technology Industry Association (CompTIA).

Affiliations

  • Detroit Golf Club
  • Ford
  • Quicken Loans

Software

Comptia Security

Python

Timeline

Security

Otooles Irish Pub
04.2023 - Current

Direct Support Professional

McBride Quality Care Services
06.2021 - 12.2022

Sandwich Artist

SUBWAY®Restaurants
02.2021 - 09.2021

Golf Caddy

Detroit Golf Club
06.2013 - Current

No Degree - Business Finance

Mid Michigan College

No Degree - Business Finance

Central Michigan University

BBA - Business Management

Schoolcraft College

Similar Profiles

CREATE PROFILE
Jaylene White