Jaylen L. Hinton
Summary
High-performing event manager with a proven track record of successfully executing complex and detailed projects. Excelled at building and maintaining relationships, leveraging an outgoing and hands-on approach. Extensive experience has cultivated a diverse network of skills and service providers, guaranteeing optimal quality and results for all client events.
Overview
7
7
years of professional experience
Work History
Senior Event Manager
Events DC - Walter E. Washington Convention Center
2021.10 - Current
- Successfully oversaw a diverse range of assigned events such as meetings, conventions, galas, workshops, and special occasions
- Managed comprehensive show production for various events covering a wide spectrum in size - from intimate gatherings requiring minimal arrangements to large-scale productions accommodating crowds exceeding 100k. Oversaw end-to-end planning process ensuring seamless execution including coordination of catering needs, decorations, AV setup and managing onsite personnel.
- Served as the central liaison for internal and external partners in various departments, including audio visual, catering, electric, telecom, and general service contractors
- Managed client billing and maintained accurate inventory of building equipment
- Engaged in executive meetings to report on the progress of upcoming, current, and past events.
- Managed various administrative tasks involved in reviewing floor plans, event specifications, daily schedules, and organizing meetings.
- Contributed to increased morale and enhanced employee retention through participation in employee recognition programs.
- Ensured top-notch customer service standards, bolstering the venue's reputation and increasing guest return rates
- Led the charge on overall experience within the building, serving as the primary representative for clients and attendees.
- Oversaw all aspects of event logistics, from registration to post-event follow-up activities.
- Delivered memorable events by incorporating cutting-edge technology solutions such as virtual reality experiences or interactive displays.
- Cultivated a diverse portfolio of clients through exceptional relationship building and client satisfaction efforts.
- Continually researched industry trends to stay updated on best practices in event planning.
- Trained junior team members on best practices in event management, fostering professional growth within the organization.
- Attained Senior position within a short span of 8 months, progressing from Event Manager
Venue Manager
Contemporary Services Corporation
2019.06 - 2021.10
- Executed efficient venue security management for a wide range of events including those involving the Washington Wizards, Washington Capitals, and Georgetown Basketball.
- Supervised and directed event-based staff groups ranging from 100 to 275 individuals
- Transformed client job requests into structured scheduling data while devising effective action plans for every event
- Directed the execution of client billing procedures, ensuring accuracy in staff time allocation for events
- Ensured proper execution of event jobs and functions
- Conducted administrative tasks including interviewing and training new employees in specialized classes like New Employee Orientation and Event Security Specialist training.
- Optimized logistics strategy for inventory handling, ensuring smooth coordination of equipment utilization and maintenance.
- Partnered with clients and incoming tour management to align on the desired vision and implement relevant policies effectively.
- Crafted innovative strategies for recognizing employees' accomplishments, contributing to greater job satisfaction and improved staff loyalty.
- Enhanced venue reputation and boosted guest attendance by consistently delivering exceptional customer service.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Achieved consistent excellence in service quality through effective management of staff scheduling, hiring, and training.
- Implemented necessary operational changes based on ongoing customer feedback assessment to improve overall venue performance.
- Supervised events from start to finish using effective crowd control methods.
Athletic Communications Assistant
Lynn University
2017.08 - 2019.05
- Spearheaded the management of Lynn University Athletics' digital media endeavors via the Lynn Sports Network
- Streamlined communication between coaches, administration, and student-athletes by implementing efficient systems and processes.
- Coordinated all aspects of game operations across different sports, ensuring seamless setup of facilities, accurate recordkeeping and effective live broadcasting
- Created visually appealing pregame and post game social media graphics, informative game notes, and engaging write-ups.
- Utilized expertise in Adobe Photoshop, Final Cut Pro, Adobe InDesign software, and Genius Live Stats to enhance marketing materials and game documentation
- Skillfully organized and executed Lynn Student Athlete Banquets.
- Managed start to finish of stories adhering to publication schedules.
- Drafted clear and concise press releases, contributing to a strong public relations strategy.
- Managed company Facebook, Twitter, Instagram and LinkedIn social media platforms to promote brand and foster public engagement.
- Collaborated with marketing team on promotional campaigns to drive ticket sales and increase attendance at sporting events.
Education
MBA - Sport Management
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL08.2019
Bachelor of Science - Sport Business
UNIVERSITY OF CHARLESTON
Charleston, WV05.2017
Skills
- Customer Service
- Strategic Thinking
- Customer Relationship Management
- Account Management
- Active Listening
- Problem Solver
- Interpersonal Skills
- Creative Direction
- Deadline Management
- Team leadership and supervision
- Project Management
- Microsoft Office Suite
- Public Speaking
- SharePoint
- Social Media
Awards
- International Association of Venue Managers (IAVM) 30Under30 Class of 2022
- 2017 Future Business Leader University of Charleston
- Team Captain University of Charleston Men's Basketball 2015-17
- Georgia State University Men's Basketball Player; 2013-14
Timeline
Senior Event Manager
Events DC - Walter E. Washington Convention Center
2021.10 - Current
Venue Manager
Contemporary Services Corporation
2019.06 - 2021.10
Athletic Communications Assistant
Lynn University
2017.08 - 2019.05
MBA - Sport Management
FLORIDA ATLANTIC UNIVERSITY
Bachelor of Science - Sport Business
UNIVERSITY OF CHARLESTON
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