JAYLEYA MAYS
Smithfield,NC
Summary
Highly motivated customer service advocate with a warm, friendly demeanor and outstanding customer service always! Proven track record in issue resolution, effective communication, and building strong customer relationships. Committed to exceeding expectations through a customer-centric approach and a passion for ensuring satisfaction at every interaction.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Store Supervisor
Pepper Palace
07.2022 - 12.2023
- Maintained records of member interactions and transactions, tracking progress toward goals.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked store inventories and ordered new materials to prevent shortages.
- Developed operational strategies for efficient management of inventory
and personnel.
Keyholder/Assistant Manager
Lane Bryant
Smithfield
05.2022 - 12.2023
- Promoted to sales lead in three months for exceptional leadership and top performance
- Played a key role in elevating the store's ranking from last to first district-wide and top 100 company-wide
- Demonstrated expertise in products, executing successful in-store and online sales strategies
- Trained the team to enhance store efficiency, organized appealing merchandise displays, and ensured a superior customer experience by promptly addressing concerns.
Member Experience Advisor II
Senture
Remote
12.2023 - Current
- Managing healthcare benefit accounts while providing exemplary customer service addressing customer inquiries and concerns and troubleshooting issues and proactively delivering effective solutions.
- Documenting information accurately of customer interactions or transactions, thoroughly recording details of inquiries, and delivering top-tier performance and excelling in building strong relationships and rapport with customers ensuring their satisfaction and loyalty.
Education
Associate in Arts -
Johnston Community College
08.2017 - 07.2021
High School Diploma -
Johnston County Early College Academy
08.2017 - 03.2021
Skills
- Exceptional customer service skills
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Relationship Building
Websites
Timeline
Member Experience Advisor II
Senture
12.2023 - Current
Store Supervisor
Pepper Palace
07.2022 - 12.2023
Keyholder/Assistant Manager
Lane Bryant
05.2022 - 12.2023
Associate in Arts -
Johnston Community College
08.2017 - 07.2021
High School Diploma -
Johnston County Early College Academy
08.2017 - 03.2021
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