Jaylia Harvey

Excellent verbal and written communication skills Problem Solving under pressure Excellent socialization for understanding Proficient with Microsoft Office (Word, Excel, PowerPoint) Able to adapt to many different positions. Used to fast-paced and adaptable environments and have experience in money-handling, information management, and customer service. Personable Lyft Driver professional with the ability to motivate others. While being results-oriented and delivery- focused, also able to adapt to unforeseen changes with ease. Advocates with confidence and pursues goals until accomplished. IT Technical Support - Fresher with less than 1 year experience is seeking a full time position in a reputable organization, in which the personal abilities I posses, can assist with the implementation of innovative ideas, creativity, and skills for this developed firm. To add creativity and resourceful working to achieve the corporations success, as well as the success for myself as a valuable representative. Extensive work with supporting Mac OS, iOS, Windows XP, Windows 7, Windows 8, in fast paced collegiate environment. Exhibits top notch attention to detail when resolving customer issues; orally and in writing. Expertly works with internal and external customers providing information or assistance, while resolving problems and satisfying expectations. Seeking a challenging growth oriented Student Technology Assistant position where my skills and experience can be utilized to help an organization meet and exceed their goals and objectives. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

• Shannan, Schobinger, sschobinger@meritam erica.org
• Donna, Washinton, dwashington@meritam erica.org

• Technical Support Fundamentals
• Introduction to Microsoft Excel
• The Bits and Bytes of Computer Networking
• System Administration and IT Infrastructure Services
• Operating Systems and You: Becoming a Power User
• IT Security: Defense against the digital dark arts