Jaylia Woodss
Cleveland,OH
Summary
Adept at enhancing patient experiences through empathetic service and efficient scheduling, I significantly improved patient satisfaction at Cleveland Clinic Main Campus. Skilled in HIPAA compliance and insurance verification, my expertise streamlines operations and fosters trust. My mentoring of new hires at Panera Bread showcases my leadership and commitment to excellence in customer service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Cleveland Clinic Main Campus
04.2022 - Current
- Assisted patients with registration processes, verifying personal information and insurance details.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Customer Service Representative
Panera Bread
01.2018 - 11.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
Nutrition Service Worker
UH Hospitals
02.2019 - 01.2022
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
Education
High School Diploma -
Charles F Brush
South Euclid ,Ohio05-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Scheduling appointments
- Patient greeting
- Phone etiquette
- Patient registration
Timeline
Patient Service Representative
Cleveland Clinic Main Campus
04.2022 - Current
Nutrition Service Worker
UH Hospitals
02.2019 - 01.2022
Customer Service Representative
Panera Bread
01.2018 - 11.2022
High School Diploma -
Charles F Brush
Similar Profiles
Megan VernonMegan Vernon
Registered Nurse at Cleveland Clinic Main CampusRegistered Nurse at Cleveland Clinic Main Campus
Natalie CannonNatalie Cannon
Emergency Room RN at Cleveland Clinic Main CampusEmergency Room RN at Cleveland Clinic Main Campus
Georgeana FloresGeorgeana Flores
Lead processing Technician at Cleveland Clinic Main CampusLead processing Technician at Cleveland Clinic Main Campus