Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylie Burress

Muskogee,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Fountain Head Marina
04.2021 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server

Chet's Dairy Freeze
04.2020 - 06.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Bachelor of Arts - Finance

Tarleton State University
Stephenville, TX
05.2027

High School Diploma -

Oktaha High School
Oktaha, OK
05.2021

Skills

  • Data Collection
  • Appointment Scheduling
  • Report Generation
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Computer Proficiency
  • Reading Comprehension
  • Microsoft PowerPoint
  • Money Handling Abilities
  • Prioritization
  • Microsoft Office Suite
  • Microsoft Outlook
  • Quality Assurance

Timeline

Customer Service Representative

Fountain Head Marina
04.2021 - 07.2023

Server

Chet's Dairy Freeze
04.2020 - 06.2022

Bachelor of Arts - Finance

Tarleton State University

High School Diploma -

Oktaha High School
Jaylie Burress